Title: Revenue Manager - Division of State Parks

State Role Title: Program Administration Manager II

Hiring Range: $75,000 - $90,000

Pay Band: 5

Agency: Dept Conservation & Recreation

Location: Main Street Center

Agency Website: www.dcr.virginia.gov

Recruitment Type: General Public - G

Job Duties

THE AGENCY
The Virginia Department of Conservation and Recreation (DCR) is the state’s lead conservation agency, and it takes a diverse agency to work for a diverse commonwealth. DCR protects what people care about – access to the outdoors, natural habitats, open spaces, clean water, and safe infrastructure. We manage 43 Virginia State Parks, which has thousands of campsites, hundreds of cabins, beaches, festivals, educational programs, more than 500 miles of trails … the list goes on. If you’re someone who wants to love what you do and make a difference, DCR is the place for you!

The Virginia Department of Conservation and Recreation offers paid leave; 12 paid holidays; medical, dental, vision, and life insurance; retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan); and is a federally recognized Public Service Loan Forgiveness (PSLF) employer.

THE DIVISION
The Division of Virginia State Parks fulfills its mission “to conserve the natural, scenic, historic and cultural resources of the Commonwealth and provide recreational and educational opportunities consistent with the good stewardship of these lands, waters and facilities that leaves them unimpaired for future generations” by operating a system of 43 state parks that encompass over 75,000 acres; over 1200 buildings, almost 1700 campsites; over 300 cabins; over 700 miles of trails; nearly 500 miles of shoreline; 36 lakes and ponds; 11 swimming beaches; 4 international dark sky sites, and offers over 20,000 educational programs and workshops each year.

Managed by a full-time staff of 275 and a wage staff of 1000+ during the prime season, Virginia’s award-winning state park system boasts an incredible and diverse array of natural, cultural, historical, and recreational resources including parks in the mountains, on the ocean, on the Chesapeake Bay, on 8 major rivers, on 4 major lakes, 4 rail trails, 3 battlefield sites, and 32 sites listed on the National Historic Registry. It is our honor and privilege to play host to more than 10 million visitors annually and to offer recreational enjoyment that positively impacts local communities and the Commonwealth overall (to the tune of an economic impact that exceeds $324 million).

THE OPPORTUNITY
The Revenue Manager is vital to the success, prosperity, and efforts of The Department of Conservation and Recreation - Division of State Parks to support recreation and conservation initiatives across the Commonwealth. This position will execute and oversee all revenue generating programs, revenue operations, and administrative projects related to division revenue.

Specifically, this role will optimize revenue generation by providing insight to the division’s revenue streams providing management of; revenue data, revenue reporting, profit monitoring, market trends, and deliver long-term strategic vision to cultivate, enhance, and evolve State Park’s revenue for all programs and operations. This vision will be supported by the incumbent’s delivery of analysis in market trends, strategy development, data management, trend forecasting, and profit generation.

Virginia State Parks are dependent upon self-generated revenue for approximately half of their operational budget. As such, the Revenue Manager plays a pivotal role in accomplishing our mission. This position reports to the Chief of Business Revenue and Administration and will be responsible for the management of some employees within the section. The incumbent will be a part of a synchronized team that helps the division navigate business and administrative fluctuations effectively by devising operational management strategies, analyzing performance metrics, and formulating strategies.

With supervisory agreement, the selected incumbent will be able to work out of any Virginia State Park location. The incumbent will need to report to DCR's Main Street Center location in Richmond, VA several times a month. 

Minimum Qualifications

• Significant experience managing outcomes of a large multimillion dollar revenue operation with diverse generating lines across several remote revenue operations.
• Familiarity with revenue accounting procedures, procurement of goods, or software systems related to business operations.
• High level commitment to provision of consistently high standards of customer service and ability to liaise and communicate effectively with a range of stakeholders.
• Sound interpersonal, communication, negotiation and liaison skills including the ability to establish effective networks.
• Experience with financial predictions, market trends, and demonstrated ability to utilize forecasting analysis methods to reach desired financial outcomes.
• Demonstrated high level experience and skills in the leadership, management and deployment of multi-disciplined teams.
• Experience collaborating in a team environment with a diverse range of partners and perspectives, and experience influencing others not in chain of command.
  

Additional Considerations

• Demonstrated experience executing business operation analytics and utilizing outcomes to identify improvements which lead to management and implementation of new operations related to software, budget development, profit and loss, and the generation of new revenue streams.
• Knowledge and experience with Microsoft applications, Tableau, or comparable software systems.
• Experience with revenue generation in retail, state park recreation, or outdoor hospitality
• Knowledge of Commonwealth of Virginia financial systems.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. Submission of an online application is required for this position. DCR does not accept applications, resumes, cover letters, etc. for this vacancy in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience. To be considered for an interview, the candidate must demonstrate the minimal qualifications within their application or resume.

A valid Virginia Driver's License is required to operate a state vehicle or if operating a personal vehicle while conducting business on behalf of the agency.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DCR participates in E-Verify.

Employment in all positions within the Virginia State Parks is contingent upon satisfactory completion of a background check including a criminal history record check.

DCR employees are encouraged to visit Virginia State Parks! Check out our employee discounts.

• Free parking or admission to all Virginia State Parks.
• DCR classified, retired, and wage staff (after six months of service) are entitled to overnight facility discounts such as:
  • Free camping outside of the Memorial Day weekend to Labor Day period in sites designed for up to six people.
  • Free camping Sunday night through Thursday night (excluding the night prior to a holiday) from Memorial Day weekend through Labor Day.
  • Fifty percent discount on cabins (up to 3 bedrooms) outside of Memorial Day weekend to Labor Day, for a maximum of 14 nights. All reservations require a two-night minimum. Bunkhouses, camping cabins, and yurts are included; one night yurt stays only receive a 25% discount.

Minorities, individuals with disabilities, veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer.

Contact Information

Name: Human Resources

Phone: NA

Email: HR@DCR.Virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.