Title: 00520 Accounts Receivable Specialist

State Role Title: Administrative & Office Specialist III

Hiring Range: $32,000-$37,000

Pay Band: 3

Agency: Norfolk State University

Location: MAIN CAMPUS

Agency Website: www.nsu.edu

Recruitment Type: General Public - G

Job Duties

Norfolk State University’s Bursars Office – Student Accounts, seeks applications for the Accounts Receivables vacancy. Ensure due diligence is followed in actively collecting the University’s receivables. Ensure that all unreconciled differences and adjustments are resolved promptly and accurately and in compliance with University and State guidelines and regulations. This position provides responsive customer service to students, parents, faculty, staff, and others in a timely, accurate and professional manner by responding to telephone inquiries related to student accounts.

Reporting directly to the Assistant Bursar, incumbent:
1. Process VA 33 and all military Chapter Benefits.
2. Serves as the certifying official for students utilizing Chapter 33VA benefits.
3. Maintains student files in accordance with university policies and procedures.
4. Receives office visitors and respond to inquiries from students, parents, and faculty in a professional manner.
5. Receives, reviews, and distributes incoming documents to appropriate areas. Delivers all outgoing mail to the university mailroom and the administration building on a daily basis.
6. Organize and maintains files for easy retrieval.
7. Prepares VA33 payments for Cashier to process on daily basis; monitors accounts for overpayments and informs Bursar of overpayment.

Minimum Qualifications

1. Knowledge of state regulations related to debt collections.
2. Knowledge of file system creation and management.
3. Skill in using computerized applications for word processing, spreadsheets and databases.
4. Demonstrated ability to communicate effectively, both verbally and in writing, and convey matters to large diverse audiences (students/staff/faculty)
5. Demonstrated ability to use computer software including Microsoft Excel and Word.
6. Demonstrated ability to accurately perform mathematical computations.
7. Demonstrated ability to monitor projects and meet and prioritize competing deadlines.
8. Some administrative experience directly supporting senior level members of an organization.
9. Some experience and knowledge of office practices and procedures, and general office administration.
10. High school diploma or GED, or equivalent combination of training and education that provides the requisite knowledge, skills, and abilities.

Additional Considerations

1. Additional educational credits, credentials, or degree beyond high school, preferably in general accounting.
2. Higher education training in counseling, communications and knowledge of general accounting practices.
3. Higher education experience in Financial Aid office and Bursar office.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: Human Resources

Phone: 7578238160

Email: No email documents accepted

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.