Title: Patient Care Investigator-Piedmont Geriatric Hospital

State Role Title: 49171

Hiring Range: Commensurate with experience

Pay Band: 4

Agency: Dept Behavioral Health/Develop

Location: Piedmont Geriatric Hospital

Agency Website: https://www.pgh.dbhds.virginia.gov/

Recruitment Type: General Public - G

Job Duties

Piedmont is a Geriatric Hospital located in the state of Virginia. It is Virginia’s only state Mental Health Facility solely dedicated to evaluation and treatment of persons over the age of 65, and older adults. The goal of care is to facilitate discharge to a less restrictive setting by assisting patients to improve and/or maintain their physical, mental and social functioning.

This position will develop, implement and monitor the patient experience initiative and activities in a manner that fosters excellence in service delivery to internal and external stakeholders. Work collaboratively with facility administration, management, staff, patients, families, and other stakeholders to develop, coordinate and support programs and activities related to patient, visitor and employee satisfaction. Work to ensure that the rights of patients were not violated in any way by addressing all patient complaints and investigating all allegations of abuse/neglect within the expectations and requirements of DBHDS. Work to ensure the patient stay was therapeutic and safe. Act as point person for performance improvement audits and surveys.

Minimum Qualifications

• Investigative training or experience preferred
• Successful completion of DBHDS Abuse/Neglect Investigation Training upon or within 4 months of hire.
• Experience in data analysis, the use of PC based software: word processing, spread sheets.

Additional Considerations

• College degree in human services, a health care profession, business/public/hospital administration or equivalent experience is preferred

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

PGH is a facility operated by the Department of Behavioral Health and Developmental Services (DBHDS). PGH is a 123-bed psychiatric facility and the only facility that exclusively serves individuals over the age of 65.

PGH’s mission is to provide person-centered mental health services to enable the older adult to thrive in the community.

PGH’s vision is to be recognized as a leader in the mental health treatment of the older adult, as a model hospital, a teaching center, and a resource for other providers. PGH’s vision is further to be seen as an indispensable component of the state system of community-based services, and as the most efficient provider of geropsychiatric services.

PGH’s values are honesty, excellence, accountability, respect, and teamwork.

Applicants must list all relevant experience that you wish to be considered for this position. Applicants will be provided confirmation of receipt when your application and/or resume is submitted. Please refer to “Your Application” in your account to check the status of your application for this position. A fingerprint-based criminal history check and reference checks are required for the selected candidate for this position. Under Virginia Code §37.2-314 and 37.2-408.1, the Department of Behavioral Health and Developmental Services is prohibited from employing or using as volunteers, persons who have been convicted of specific “barrier” crimes or persons who may be the subject of pending “barrier” charges.

DBHDS facilities are no longer required to ensure that all staff members are vaccinated against COVID-19. However, facilities encourage and educate staff on the benefits, and continue to offer COVID-19 vaccination programs to staff, residents/clients. Employees may be required to disclose immunization status for purposes of infection prevention and/or management of outbreaks. If you have any questions, contact the Office of Human Resources.

Commonwealth’s Alternate Hiring Process: In support of the Commonwealth’s commitment to inclusion, individuals with disabilities are encouraged to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor with the Department of Aging and Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS, to get their Certificate of Disability. To obtain a Certificate of Disability go to: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800-552-5019.

Reasonable accommodations are available to persons with disabilities during the application and/or interview process per the Americans with Disabilities Act. Contact Human Resources at (804) 518-3339 for assistance.

DBHDS is an equal Opportunity Employer. Employment opportunities are open to all regardless of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability. Minorities, Individuals with Disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TTY.

Contact Information

Name: Tricia Wilson

Phone: 804-518-3339

Email: tricia.wilson@dbhds.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.