Title: Program Support Tech Sr.

State Role Title: Administrative and Office Support Specialist lll

Hiring Range: $50,000-$57,000

Pay Band: 3

Agency: Virginia Department of Health

Location: Dept of Health

Agency Website: https://www.vdh.virginia.gov/

Recruitment Type: General Public - G

Job Duties

This position processes applications and generates licenses for over $600,000 in annual revenue to the Office of Environmental Health Services.

· Processing all incoming licensure applications to determine license eligibility according to regulatory requirements.
· Updating license information and payments to licensee accounts in the program database, ensuring all licensee information is correct and up to date.
· Generating licenses and distributing them to license holders by email or mail.
· Completing monthly invoicing activities.
· Completing monthly reconciliation activities.
· Serves as point of contact for the public and the Bedding Program staff for all license processing and data entry questions.
· Placing payments on hold or returning them due to lack of provided information or problems with payment sent and/or application.
· Maintaining the log for new sanitizer facilities and assigning them to the appropriate compliance officer.
· Research for retail inspections once they have been completed and sending out NOAVs (Notice of Alleged Violation).
· Travel documentation
· Office mainline phone coverage which includes intake of complaints from the public and referrals to local health departments.

The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.

Minimum Qualifications

· Working knowledge of computer and software technology, use of policies & procedures and customer service;
· Strong interpersonal and communication skills, orally and written
· Strong organizational skills and experience with software applications and Microsoft Office products (i.e. WORD, EXCEL, and database entry) and general office equipment (i.e. copier, and calculator);
· Ability and experience with setting up and maintaining files & manuals
· Ability to maintain confidentiality.
· Ability to follow and apply established procedures and applicable policies

Additional Considerations

· Experience in customer service

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Contact Information

Name: Isis Romero

Phone: (804) 864-7000

Email: isis.romero@vdh.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.