Title: Collections Representative (Multiple Hires)

State Role Title: Financial Services Specialist I

Hiring Range: Commensurate with experience

Pay Band: 4

Agency: Department of Taxation

Location: Westmoreland

Agency Website: https://www.tax.virginia.gov/work-with-us

Recruitment Type: General Public - G

Job Duties

Virginia Tax is seeking to hire multiple Collections Representatives to work in our Collections Unit to ensure compliance and proper resolution of delinquent tax liabilities of businesses and individuals in a fair and equitable manner as well as provide quality service to all customers.

The Collections Representatives will ensure compliance, verify tax liability as well as clarify tax laws and resolve cases through in-bound telephone calls in a production-oriented call center environment. These positions will assist taxpayers, research accounts utilizing an automated collection and case management system and ensures compliance through the use of administrative legal collection actions such as lien releases, lien adjustments, and setting up official payment plans.

These positions may progress from individual income tax to business taxes with an opportunity for in-person collections field work.

These positions are located at our central office in Richmond, VA. and they are hybrid positions with 2 telework days and 3 days in the office. For office days, the position can report to our Richmond, Danville or Norfolk, VA office locations.

The anticipated hiring salary for this position is commensurate with experience up to $44,192.

As a member of the Virginia Tax team, you can expect additional benefits such as:

• Job stability and quality of life! Enjoy your work/life balance with flexible schedule options and up to two days of telework per week.
• 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave!
• Comprehensive and affordable health benefits.
• Got student loans? You may be eligible for the Public Service Loan Forgiveness program.
• Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more.

At Virginia Tax…

We are dedicated, resourceful individuals who strive to exceed our customers’ expectations. Not only do we serve the public, but we are also the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance.

Minimum Qualifications

Experience in call centers and/or customer service

Experience resolving problems in adversarial situations

Microsoft Office experience to include basic troubleshooting of common computer software programs

Basic math and the ability to analyze financial information through researching accounts to determine the appropriate course of action for collecting in a fast-paced, high volume call center environment

Ability to effectively communicate to include written communication with customers in a professional, courteous and tactful manner

Experience researching accounts utilizing an automated collection, accounting or case management system in a fast-paced call center environment

Additional Considerations

Basic knowledge of Virginia State tax laws, rules and regulations including knowledge of forms, filing requirements, legislative updates and legal collection techniques such as third party liens and memorandums of lien

Prefer progressive work experience in collections and or sales in a fast-paced call center environment

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

All Virginia Department of Taxation employees must be current with filing their Virginia state tax returns ensuring they were filed in compliance with established laws, rules and regulations.

Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks.


The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.

Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability.

Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at (804) 786-3610.

Virginia Tax participates in E-verify.


Consideration for an interview is based solely on the information within the application.

Contact Information

Name: Virginia Tax Talent Acquisition Team

Phone: 804-786-3608

Email: hroffice@tax.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.