Title: ID Review Specialist (Hourly/Wage) #04362

State Role Title: Prog Admin Specialist I

Hiring Range: Hourly rate of $25.14

Pay Band: 4

Agency: Department of Motor Vehicles

Location: Richmond, VA 

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles (DMV) is seeking a part-time ID Review Specialist. This is a technical role within a high-volume regulatory unit that focuses on verifying identity documents to determine applicants' eligibility for driver's licenses and ID cards. This position makes decisions about exceptions to document requirements and provides guidance to DMV staff and customers. This position requires a high level of expertise in DMV policies, state and federal laws, and document verification procedures.

Responsibilities Include:
• Reviewing and verifying identity, legal presence, Social Security, and residency documents for issuing driver’s licenses and ID cards, ensuring compliance with Virginia and federal regulations
• Assessing customer requests for exceptions to identity document requirements, ensuring compliance with state and federal regulations
• Clearly communicating document requirements, regulatory updates, and DMV policies to internal stakeholders, enabling effective processing and compliance
• Providing guidance to DMV customer service centers, assisting with complex inquiries related to document verification and exceptions
• Participating in and complete mandatory DMV training programs, including fraud detection and policy updates, to maintain expertise in document verification and compliance

This position will report in-person to our Headquarters Office in Richmond with limited telework options available after the initial 6-month training period. 

This is a wage position limited to working no more than 1,500 hours per agency during the 12-month period of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12-month period. This wage position offers no state benefits.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• Ability to research, interpret, and apply laws and regulations, and to analyze documents for authenticity and compliance
• Strong verbal and written communication skills to interact with internal staff, customers, and federal agencies
• Ability to resolve document discrepancies and eligibility issues within a regulatory framework
• Proficient in online application systems and Microsoft Office for managing data and reporting
• Experience providing customer support and resolving identity verification issues
• Demonstrated success managing high-volume tasks independently, ensuring accuracy in document verification
• Experience using data entry and document management systems to accurately track, store, and process sensitive information

Additional Considerations

• In-depth knowledge of document authentication and verification techniques, especially for identity and residency documents
• Experience working in a governmental or public-facing regulatory environment
• Experience in processing and verifying immigration-related documents

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, DMV will be alerted of any convictions for moving violations, including suspension of license.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: (804) 997-3020

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.