Title: IT Asset Manager

State Role Title: Information Technology Specialist II

Hiring Range: $78,000 - $87,000

Pay Band: 5

Agency: Virginia Department of Health

Location: Dept of Health

Agency Website: https://www.vdh.virginia.gov/

Recruitment Type: General Public - G

Job Duties

1. Performance Management
• Serves in a lead/supervisory capacity and conducts performance management activities for staff
• Establishes and reviews work assignments and priorities, and resolves related supervisory issues, in conjunction with program management and Human Resource staff
• Ensures relevant training and workplace safety for staff and conducts appropriate performance monitoring and appraisals

2. Asset & Service Management
• Manages the daily processing of asset and service requests, ensuring fulfillment and delivery to internal stakeholders.
• Serve as the initial escalation point for IT Asset Management issues.
• Manages ongoing procurement, assignment, refresh, renewal, and removal of IT assets.
• Maintains service catalog, service requests, and knowledge base articles in ServiceNow.
• Performs IT Consumption Planning.
• Responds to incidents, service request tickets, hardware and software requests and other client needs as required within established SLA's.
• Processes requests for hardware and software provisioning, including assigning and deploying licenses to end-users.
• Manages the processes associated with the recovery and return of assets including hardware, software and computer accessories and ensures the proper decommissioning or redeployment of assets.
• Maintains up-to-date asset records, including asset requests and actions in ServiceNow platforms, ensuring data accuracy for all assets under management.
• Manages on-site inventory of IT hardware and accessories, ensuring accurate records of stock levels; manually counts and updates inventory sheet every week; ensures maintenance of Madison building storeroom.
• Ensures accurate and up-to-date records in the ServiceNow platforms.
• Develops and implements best practices for tracking and managing IT assets throughout their lifecycle.
• Documents policies, processes, and procedures in ServiceNow.
• Performs regular inventory checks and reconciliations to ensure data integrity.

3. Compliance Management & Auditing
• Enforces and adheres to IT Asset Management policies, standards, and processes in line with organizational objectives.
• Conducts regular audits of IT assets, ensuring compliance with VDH and VITA policies, licensing agreements and regulatory requirements.
• Identifies discrepancies and non-compliance issues through audits and provides recommendations for remediation.
• Maintains an accurate and up-to-date inventory of hardware assets/software licenses, installations, and entitlements.
• Coordinates the provisioning and deployment of IT assets, ensuring alignment with business needs and approval processes.
• Oversees the retirement and decommissioning of unused or outdated software, ensuring proper record-keeping.
• Prepares detailed audit reports and presents findings to senior management.
• Monitors and tracks IT asset lifecycles, including acquisition, deployment, usage, and retirement, ensuring all assets are appropriately accounted for.
• Identifies and reports any discrepancies in asset records, addressing non-compliance issues and ensuring timely resolution.

4. Cost Management & Vendor Liaison
• Analyzes asset utilization to identify opportunities for optimization and cost reduction.
• Provides recommendations to improve asset management practices and achieve cost savings.
• Prepares detailed reports and dashboards on asset performance, utilization, and financial impacts.
• Collaborates with vendors to ensure the timely provisioning of IT equipment and builds relationships to support operational needs.
• Tracks contract renewals, lease agreements, and vendor performance metrics.
• Manages vendor contracts related to IT assets, ensuring compliance with terms and conditions.
• Collaborates with software vendors to ensure compliance with licensing agreements and obtain the best value for the organization.
• Continuously assesses and improves IT asset management processes to enhance efficiency and effectiveness.
• Stays current with industry trends, emerging technologies, and best practices in IT asset management.
• Acts at the liaison to VITA regarding IT Asset related requests and topics.

The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.

Minimum Qualifications

• Experience providing effective management projects, teams, and individuals to accomplish complex tasks and achieve objectives.
• Strong professional-level written and verbal communication skills.
• Knowledge of VITA policies and procedures related to IT Support and Asset Management.
• Proficiency in utilizing ServiceNow ITSM for planning, tracking, and managing IT processes.
• Expertise in Microsoft 365 applications, including Outlook and Teams.
• Ability to plan, measure, and report on activities and performance metrics using tools such as ServiceNow, Microsoft Excel, and Microsoft PowerPoint.
• Experience with IT asset management practices and maintaining asset management databases.
• Ability to collaborate with third-party vendors to execute PC refresh activities across multiple worksites or locations within an enterprise organization.
• Considerable experience supporting the asset management needs of the Commonwealth of Virginia.
• Experience managing IT assets using KeyStone Edge and ServiceNow

Additional Considerations

• Experience working with VITA and familiarity with related systems, policies, and procedures.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions. VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions.
VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Contact Information

Name: Rose Sandra Bose

Phone: 804-998-7871

Email: rose.bose@vdh.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.