Title: Dispatcher or Dispatcher Trainee DSP00425

State Role Title: Emergency Coordinator I

Hiring Range: Salary is Negotiable and Commensurate with Experience for Dispatchers. Dispatcher Trainees will start at $39,247.

Pay Band: 3 or 4

Agency: Department of State Police

Location: Colonial Heights, Virginia

Agency Website: vsp.virginia.gov

Recruitment Type: General Public - G

Job Duties

Experienced applicants (non-Trainees) currently not employed by the state who are hired into the Dispatcher position are eligible for a $5,000 sign-on bonus upon hire with signature of a 12-month agreement. Dispatcher Trainees and transferring state employees are eligible for a $5,000 retention bonus after 10 months of successful service with the signature of a 12-month agreement at 10 months.

Classified Applicants hired into this position who are already working in a Dispatcher function are not eligible for either a sign-on bonus upon hire or a retention bonus after 10 months.

•Candidates with prior dispatching training and experience may be hired as a Dispatcher (Emergency Coordinator II), and the salary offered will be commensurate with experience.

•Candidates with limited experience are hired as a Dispatcher Trainee (Emergency Coordinator I - pay-band 3, $39,247). After satisfactory completion of the Dispatcher Trainee Training Curriculum, employees will progress to a Dispatcher (Emergency Coordinator II - pay-band 4) and will receive a 10% salary increase.

•Experienced candidates who are not placed in a trainee status are not eligible for the 10% salary increase.

About the Position:

The Virginia State Police is seeking to hire a Dispatcher/Dispatcher Trainee at the Division 1 Headquarters in Colonial Heights, Virginia. The successful candidate will learn to how to properly receive and dispatch routine and emergency calls for service to aid law enforcement personnel, emergency personnel, the public and the media, within the Division 1 geographic area, by sending and receiving information, emergency assistance, or service equipment as required in assisting law enforcement personnel or the public. Learns how to operate a multi-channel radio system, answer a multi-line computerized telephone system, enter, and retrieve information through Computer Aided Dispatch (CAD) Terminal, and properly operate computerized information network terminals.

About the Agency:

We are seeking to expand our diverse team of change makers and innovators. As a member of the VSP family, you would make a difference by serving every city, county, town, resident, and visitor of the Commonwealth through supporting our vast public safety mission. Challenge yourself to make a difference today by applying for a career with VSP!

VSP embraces inclusion and diversity in our workforce and in the protection of all people. We embrace our tradition of professionalism and excellence, and we are excited for our future as we continue our journey to become a best-in-class state government agency. We are firmly committed to our family-like culture and are seeking to expand our team.

Minimum Qualifications

•Must be willing to work rotating shifts, holidays, and weekends.
•Some knowledge of the assigned Division’s geographical area including location of important buildings, landmarks, and waterways.
•Some knowledge of operating standard office equipment such as fax and copy machines.
•Skill in keyboarding to include Microsoft software applications for the purposes of data entry into various databases and web-based programs.
•Skill in operating computers, using Microsoft Office software, data entry, problem solving and customer service skills.
•The ability to learn radio codes and operate communications equipment; to effectively communicate in English with the public and Department employees during difficult or stressful situations; to work in a high pressure, high volume environment; to use sound judgement and decision-making skills to evaluate situations and establish priorities while under stress; to solve problems within scope of responsibility, appropriately source calls correctly, and direct callers to appropriate First Sergeant or Sergeant; to multitask using various resources including radio/telephone/messaging systems, mapping programs, and other sources; and to establish and maintain effective working relationships with law enforcement and all those contacted in the course of work.
•High School Diploma or GED equivalent.
•Must be eligible to become Virginia Criminal Information Network (VCIN) certified, which requires either being a United States citizen or a lawful permanent resident of the United States and eligible for naturalization.
•Successfully complete required training within four to six months from hire.

Additional Considerations

•Prior First Aid/CPR experience is preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items.

Applications, cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at https://jobs.virginia.gov and must be received by 11:55 P. M. on April 25, 2025. Please limit resumes to four pages and cover letters to one page. Any additional attachments received in excess of this will not be considered.

PageUp provides a confirmation of receipt of your application, resume and/or cover letter submitted successfully. Please refer to your PageUp account to check the status of your application for this position. For questions, please contact the Employment Unit of the Human Resources Division at civilianemployment@vsp.virginia.gov.

The Department of State Police is an Equal Opportunity Employer. Our policy is to extend employment opportunities to qualified individuals on an equal basis regardless of an individual’s race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions.

REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST

(V)alor (S)ervice (P)ride

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.