Title: Intake Specialist

State Role Title: Intake Specialist

Hiring Range: Commensurate with Experience

Pay Band: UG

Agency: Attorney General & Dept of Law

Location: Office of the Attorney General

Agency Website: www.oag.state.va.us

Recruitment Type: General Public - G

Job Duties

This position responds to telephone inquiries and requests for assistance to the Consumer Protection Hotline from consumers and others regarding consumer complaints and consumer-related topics, including where to file complaints, how complaints are handled by the Attorney General’s Office, and consumer scams. Some inquiries are handled electronically, in writing, or in person. The position provides consumer education and other information as may be appropriate, including information regarding consumer protection laws, other consumer protection agencies, and other resources. The Intake Specialist also compiles and reports information regarding consumer issues derived from calls to the Consumer Protection Hotline. The position reports to the Manager of the Counseling, Intake and Referral Unit.

Minimum Qualifications

• Qualified candidates should possess strong oral and written communication skills; telephone communication skills; customer service skills; knowledge of state and federal consumer protection laws; and knowledge of the handling of consumer complaints by local, state, and federal agencies.
• Proficiency using personal computers is required, and a working knowledge of Microsoft Word, Excel, and databases is preferred.

Special Instructions

Kindly utilize the Virginia Jobs website (https://www.jobs.virginia.gov) to submit your application. Applications sent to the Recruitment email address will not be reviewed for the hiring process. We do not entertain phone calls or emails inquiring about application status; instead, please login to the PageUp/RMS system for updates on your application's status.

Contact Information

Name: OAG Recruitment

Phone: 804-786-2071

Email: recruitment@oag.state.va.us

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.