Title: Data and Project Coordinator

State Role Title: 19212

Hiring Range: Up to $84,238

Pay Band: 5

Agency: Dept Behavioral Health/Develop

Location: Central Office

Agency Website: www.dbhds.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a qualified individual to serve as a Data and Project Coordinator. The Data Coordinator reports directly to the Director, Quality Improvement Analytics and Processes (DQIAP), Office of Clinical Quality Management (OCQM). The purpose of this position is to provide quality improvement support through measure development, data evaluation and progress tracking; instrument of measure development (surveys), data literacy training/technical assistance, and intranet development support.

This position develops, evaluates, and documents measure language, methodology, and calculation steps of DBHDS performance measures for programs providing developmental disability, substance use, and behavioral health services; this includes data collection, aggregation, synthesis, and reporting, as well as publication development. The position is responsible for performance measure documentation, processes and tool design and implementation and driving special assignments related to addressing social determinants, establishing a predictive analytics program, and supporting cross disability gap and needs assessment analysis. In so doing, it will support the business/program area in identifying areas for enhancement.

The position serves as the DBHDS project management lead for the Behavioral Health Transformation project. This position will coordinate all internal DBHDS meetings, ensure the identification and achievement of all project deliverables, engage with DBHDS and DMAS behavioral health teams to ensure the establishment of expectations for quality service delivery by driving performance measure development and the establishment of program infrastructure and payment strategies and frameworks.

Additionally, this position provides support through the development of surveys and providing technical assistance for survey development and provides intranet and internet website development support for two offices.

Minimum Qualifications

Knowledge
• Virginia service systems: Developmental disabilities, behavioral health (mental health, substance use, and gambling), and psychiatric hospital services and programs and populations served.
• Data literacy principles
• Department of Medical Assistance Services programs and services
• Behavioral Health Redesign
• Risk management and quality improvement tools, protocols, practices, and principles
• Quality assurance concepts
• Adult learning principles
• Cultural competency, change management, and group dynamics concepts

Skills
• Highly skilled in Power BI, Survey Monkey and Microsoft Office Suite products, particularly Excel and Microsoft Forms.
• Strong and effective inter-personal communication skills and ability to interact professionally with a diverse group of stakeholders, partners, and staff.
• Experience providing technical assistance and training to enhance business/program area understanding of quality improvement models, tools, and performance measurement and root cause analysis tools.
• Strong data interpretation, aggregation, analysis and communication/presentation skills.
• Experience in organizing and managing an intranet/internet platform and content management systems (e.g., WordPress and CANVA or similar content management and online graphic design tools).
• Demonstrated experience in business analysis; partnering with business/program areas (for personnel serving in developmental disabilities, behavioral health, and/or psychiatric hospital programs and services)
• Writing, editing, research, and critical thinking skills with the ability to and passion for presenting complex ideas in clear, concise prose accessible to a wide variety of audience, with differing skill levels.
• Performance measure development, data evaluation, and progress tracking (for developmental disabilities, behavioral health, and/or psychiatric hospital programs and services).
• Strong project management and program coordination skills

Abilities
• Independently perform most assignments.
• Multi-task by working on projects while still undertaking day-to-day operations.
• Formulate recommendations based on project plans and methodologies and interpret and communicate clearly and accurately both verbally and in writing.
• Meet people where they are in their understanding of quality improvement, risk management, and quality assurance with compassion and a passion for increasing understanding of associated practices.
• Independently perform assignments.
• Handle multiple projects and conflicting priorities.

Additional Considerations

• Demonstrated experience with using data to drive performance improvement (in developmental disabilities, behavioral health, and/or psychiatric hospital programs and services).
• Experience with strategic planning.
• Knowledge of organizational development and leadership or business administration.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This position is eligible for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy.

For consideration, interested applicants must apply by completing the online application. A resume may also be included with your submission. However, emailed, faxed, and hand-delivered applications and/or resumes will not be accepted. This position is open until filled; however, applications/resumes will begin to be reviewed within seven (7) business days of the date of this posting. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.

DBHDS welcomes all applicants authorized to work in the U.S. For more information on how to seek this authorization, please refer to Working in the United States or contact the U.S. Citizenship and Immigration Services office directly.

For any technical assistance with the jobs.virginia.gov website, please contact applicantinquiry@dhrm.virginia.gov.

Contact Information

Name: ShaKiera Miles

Phone: N/A

Email: shakiera.miles@dbhds.virginia.gov - Inquiries Only/No Submissions, to include resumes.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.