Title: DMV Intake & Analysis Supervisor, Position No. 02005

State Role Title: Policy Planning Spec II

Hiring Range: $70,000 - $80,000

Pay Band: 5

Agency: Department of Motor Vehicles

Location: LED Operations Support Unit/Intake & Analysis

Agency Website: www.dmv.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

The Virginia Department of Motor Vehicles (DMV) Office of Enforcement and Compliance (OEC) – Law Enforcement Division (LED) Division is composed of four unique units which include Field Investigation, Field Enforcement, Training and Professional Standards Unit and Operations Support Unit.

LED is seeking an Intake and Analysis Supervisor to provide oversight of the Intake and Analysis (I&A) work center within the Operations Support Unit. The primary responsibility of this position includes supervision of I&A staff; LED related data analysis, collection and reporting; use of PowerBI data visualization; support for internal and external customers; maintaining I&A phone system and shared inboxes; LEO credentialing; procurement of LED uniforms, equipment, and supplies; administrators for external accounts for LED; FOIA requests; use of the agency’s secondary Virginia Criminal Information Network (VCIN) terminals; and work unit onboarding and offboarding of LED officers.

Specific duties include:
• Data collection, analysis and reporting (internal and to VSP)
• Conducting quantitative data analysis to assess performance
• Preparing and maintaining documentation for all data utilized
• Assisting with operational projects and initiatives
• Identifying process improvements when needed
• Reconciling review of unit credit cards
• Approving purchases
• Managing the daily activities of staff
• Guiding and motivating staff

Minimum Qualifications

• Experience supervising staff
• Knowledge of the principles and practices of office management and public administration practices
  
• Working skill in the use of office equipment and personal computer, including word processing and spreadsheet software
  
• Demonstrated ability to provide high-quality customer service in a fast-paced work environment
  
• Demonstrated ability to interpret and apply policies and procedures; communicate effectively in speech and in writing
  
• Ability to interpret data to reach logical conclusions and make recommendations
  
• Ability to work independently and deal courteously and tactfully with co-workers and the public
  
• Ability to communicate effectively with all levels of staff
  
• Considerable knowledge of inventory control methods and procedures, performance management, process improvement principles
  
• Knowledge of data analysis and evaluation techniques; process improvement principles; managing non-cash assets, expenditures, and revenues

Additional Considerations

• Working knowledge of DMV programs and operations a plus 

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check; driver record check; and background investigation, if applicable.

As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment@dmv.virginia.gov

Phone: (804) 367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.