Title: License and ID Tech Work Leader #01434

State Role Title: Admin and Office Spec III

Hiring Range: $47,070.00

Pay Band: 3

Agency: Department of Motor Vehicles

Location: Richmond, VA

Agency Website: www.dmv.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

This position is only open to current Virginia DMV employees.

The Virginia Department of Motor Vehicles (DMV) is seeking a License and ID Tech Work Leader to join the Driver Licensing division. This position oversees daily operations and supports the staff by ensuring transaction accuracy, workflow efficiency, and compliance with DMV policies. This position manages financial reconciliation, handles escalated customer inquiries, monitors employee reporting and phone calls, and oversees complex tasks such as military extensions, special ID agreements, address exceptions, and juvenile/adult waivers.

Responsibilities Include
• Handling complex tasks, including address exceptions, license extensions, special IDs, veterans, juvenile certificates, adult waivers, and reissues
• Reconciling daily financial transactions, including cash, checks, and credit cards, ensuring accuracy and compliance with DMV standards.
• Addressing escalated customer inquiries and provide timely resolutions to ensure high levels of customer satisfaction.
• Training and supporting staff, ensuring they can handle complex transactions, such as DL1R's, DL1P's, and foreign reciprocity.
• Conducting regular audits to ensure compliance with DMV standards and resolve discrepancies.


The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• In-depth understanding of DMV policies and procedures related to licensing, IDs, and financial transactions
• Knowledge of Agency Risk Management and Internal Control Standards (ARMICS) compliance and financial auditing processes
• Proficiency in DMV systems and tools, including CMS and dashboard reporting
• Ability to manage complex transactions and escalated customer issues
• Ability to audit and reconcile financial and operational data while maintaining compliance with DMV policies
• Experience in providing customer service
• Skilled in workflow management and multitasking, ensuring tasks are completed in a timely manner
• Experience in training and monitoring employee performance, especially through reporting and phone systems

Additional Considerations

• Experience providing leadership and managing staff is preferred but not required

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, DMV will be alerted of any convictions for moving violations, including suspension of license.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: (804) 997-3020

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.