Title: Patient Care Investigator

State Role Title: 49171

Hiring Range: commensurate based on experience

Pay Band: 4

Agency: Dept Behavioral Health/Develop

Location: Western State Hospital

Agency Website: https://dbhds.virginia.gov/facilities/wsh/

Recruitment Type: General Public - G

Job Duties

Western State Hospital is seeking a full time Patient Care Investigator who will serve as the part of the facility’s investigation team to investigate alleged abuse/neglect, peer to peer and administrative reviews as assigned by the Director, including dLCV reported incidents; begin immediate investigations of reported abuse incidents received by the Director; ensure investigation can be completed in a timely fashion; maintain open dialogue/ open door policy with all investigators; will write and submit all investigations reports to the Director; and keep abreast of investigation’s progress/ issues.

This position is eligible for:

- retirement with cash match
- paid time off; community service time; family/personal time; and sick time
- health, vision, and dental insurance
- life insurance

Minimum Qualifications

- Combination of training/experience in patient investigation as a patient investigation specialist and experience with report writing
- Mandated investigation training by DBHDS and be on an approved list of investigators
- Good investigative techniques, organizational skills, writing and interviewing skills
- Ability to communicate effectively, both orally and in written form with a variety of individuals from a variety of professional backgrounds
- Individual must have the ability to write, clearly, concisely and in an extremely organized manner
- High degree of independent initiative and decision-making
- Must be able to function independently, assess and plan an effective investigation
- Must possess moderate skill in the use of computers

Additional Considerations

- Bilingual
- Veteran or Veteran Spouse

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

The successful applicant must pass a criminal background investigation, drug screening test and employment reference check. The applicant must have the ability to perform at the level of physical demands noted on the Employee Work Profile and the verified ability to perform the essential functions of the position.

Commonwealth’s Alternate Hiring Process: In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800- 552-5019, or DBVI at 800-622-2155.

DBHDS is a healthcare organization and must comply with the federal CMS Omnibus COVID-19 Health Care staff Vaccination Regulation which requires all employees to be vaccinated or receive an exemption. Upon acceptance of a job offer, new recruits will be asked to disclose their vaccination status (and for those fully vaccinated, proof of vaccination) during the pre-employment process. New staff who are not vaccinated for any reason or choose not to disclose their vaccination status, will need to request a medical or religious accommodation. If you have questions, please contact the Office of Human Resources.

Contact Information

Name: Samantha Leep

Phone: 540-332-8306

Email: samantha.leep@dbhds.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.