Title: Vital Records Senior Program Support Generalist

State Role Title: Administrative and Office Support Specialist III

Hiring Range: $41,000 - $50,000

Pay Band: 3

Agency: Virginia Department of Health

Location: VITAL RECORDS

Agency Website: vdh.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Health (VDH) is dedicated to protecting and promoting the health of
Virginians. The VDH is made up of a statewide Central Office in Richmond and 33 local health districts.

The Work at VDH Office of Vital Records impacts the lives of thousands of Virginians every day. As a Vital Records Senior Program Support Generalist, you will monitor and train staff who process a variety of routine and complex document control processes.

This position oversees the entire document control team for the office of vital records, and maintains office files, perform quality assurance, complete daily reports, scan documents, and ensure staff meet daily document control production goals while adhering to VDH policies and procedures.

The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.

Minimum Qualifications

• Ability to complete and train others on document control tasks with a high rate of accuracy
• Ability to effectively communicate with internal and external customers over the phone, in writing, and in person.
• Strong organizational skills and experience with software applications and Microsoft Office products (i.e., WORD, EXCEL, and database entry) and general office equipment (copier, fax, calculator).
• Experience maintaining confidential files and records.
• Ability to follow and apply established procedures and applicable policies.
• Strong attention to detail and accuracy in data entry
• Experience performing research to solve problems, using analytical and critical thinking skills.

Additional Considerations

• Knowledge of handling customer payments
• Experience working in a mailroom setting and monitoring staff performance
• Experience processing a high volume of work
• Experience working independently with minimal supervision to meet deadlines
• Experienced in developing and maintaining operations reports
• Experience training staff
• Bilingual and able to read, write and speak Spanish proficiently

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: Human Resources

Phone: 804-864-7000

Email: N/A

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.