Title: District Assistant Manager - Child Support Enforcement - Central Virginia District, (W1797)

State Role Title: Prog Admin Manager II

Hiring Range: $70,000 - $90,000, (salary commensurate with experience)

Pay Band: 5

Agency: Department of Social Services

Location: DCSE CENTRAL VIRGINIA

Agency Website: www.dss.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

Serves as the District Assistant Manager for a large district office by providing support to the District Manager and overseeing a group of supervisors and teams ensuring that families in the assigned case load area are engaged for success so that they have the financial and family support they need to grow and thrive.
Draws on expertise to interpret policy and applies sound judgment for complex programmatic and compliance issues so that the full range of case management processes rendered by staff are able to influence non- custodial parents and support custodial parents and their children.
Establishes and maintains procedures and practices that deliver all (or assigned) child support functions—Establishment/Paternity, Court, Enforcement, Review & Adjustments, Interstate, Family Engagement and Fiscal Account Management—through the district office, satellite locations and other service points in partnership with local agencies. Promotes enhancement of district services in terms of efficiency, effectiveness and impact and actively contributes to enhancement planning efforts at the regional and divisional levels

Minimum Qualifications

Experience supervising teams in a child support enforcement and/or human services program.
Considerable knowledge of management practices and principles.
Knowledge of the nature and structure of government organizations and programs.
Skill in conflict resolution and the ability to work with a diverse audience.

Ability to:
Interpret and apply regulations, laws, policies and procedures related to the child support enforcement program
Analyze data in order to identify problems and formulate solutions
Manage a group of supervisors, establishing and implementing strategies to meet district performance goals and plans
Manage teams that work complex programs
Organize own work and direct the work of others, ensuring staff have the necessary training and knowledge to perform their job duties
Provide consultative services to agency staff and interest groups
Communicate effectively orally and in writing

Additional Considerations

Work experience supervising a child support program in Virginia.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth's Teleworking policy on a case-by-case basis.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (RMS) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and preferred qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position.
VDSS values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.
Virginia Department of Social Services does not provide sponsorship. The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce.
We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume. Minorities, Individuals with disabilities, Veterans and people with National Service experience are encouraged to apply. For more information about our employment practices, please visit our “Vision, Mission and Strategic Plan”. Multiple positions may be filled from this recruitment within 90 days of the closing date.
In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.
If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (RMS) employment site when you apply.

Contact Information

Name: Division of Human Resources

Phone: dssrecruitment@dss.virginia.gov (applications/resumes or any other supporting documents are not accepted)

Email: dssrecruitment@dss.virginia.gov (applications/resumes or any other supporting documents are not accepted)

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.