Title: 00156 - Customer Relationship Management Coordinator

State Role Title: Gen Admin Supv I/Coord I

Hiring Range: Commensurate with credentials and experience

Pay Band: UG

Agency: Norfolk State University

Location: Norfolk State University

Agency Website: www.nsu.edu

Recruitment Type: General Public - G

Job Duties

The CRM (Slate) Coordinator position is to manage, optimize, and support the university’s Customer Relationship Management (CRM) system, Slate, to enhance undergraduate admissions and recruitment efforts. This position ensures that Slate is effectively utilized to improve student engagement, streamline admissions workflows, and provide valuable data insights for decision-making.
The CRM Coordinator plays a key role in system administration, data management, reporting, user training, and troubleshooting, ensuring that admissions and recruitment teams can efficiently communicate with prospective students and manage application processes. By maintaining the integrity and functionality of Slate, the position contributes to the university’s strategic enrollment goals and student success initiatives.

Minimum Qualifications

• Technology Proficiency: Ability to leverage technology to enhance admissions operations and student engagement.
• CRM Systems: In-depth understanding of Customer Relationship Management (CRM) platforms, particularly Slate by Technolutions.
• Data Management & Reporting: Knowledge of data structures, data imports/exports, query building, and reporting tools within Slate.
• Analytical & Problem-Solving: Strong analytical skills to interpret data, troubleshoot system issues, and optimize CRM workflows.
• Customer Service Orientation: Commitment to providing excellent service and support to both prospective students and internal users.
• Strategic Thinking: Ability to align CRM functionalities with the university’s strategic enrollment objectives.
• Process Improvement: Proactive approach to identifying inefficiencies and implementing process improvements within the admissions workflow.
• Communication & Collaboration: Strong verbal and written communication skills for working with internal stakeholders, IT teams, and external vendors.
• Attention to Detail: High level of accuracy when handling data, troubleshooting issues, and generating reports.
• Independence & Initiative: Ability to work independently while also collaborating with a team to achieve department goals.

Additional Considerations

N/A

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: Norfolk State University

Phone: 757-823-8160

Email: E-MAILED APPLICATION MATERIAL IS NOT ACCEPTED

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.