Title: Deputy Clerk – GDC Payments Call Center

State Role Title: Deputy Clerk

Hiring Range: $33,744 + 15% county stipend

Pay Band: 8

Agency: Supreme Court

Location: Fairfax County

Agency Website: www.vacourts.gov

Recruitment Type: General Public - G

Job Duties

The Deputy Clerk, Part-Time, (Grade 8) is assigned operational responsibilities in a high-volume, fast-paced office with frequent deadlines. This customer service position is responsible for answering Fairfax County General District Court Payment call center phone line responding to public inquiries concerning court policies on traffic cases. This position also responds to payment inquiries regarding fines and costs and other general questions across the General District Court.

The Traffic Division Call Center Customer Service Specialist is a Part-Time Deputy Clerk assigned with a wide range of technical and customer service responsibilities. Responsibilities include, but are not limited, to answering a dedicated public customer service phone line; processing traffic cases, including data entry, in accordance with court procedures and policies; take and verify credit card payment information via phone; alpha/numeric filing; interacting with court staff to accomplish tasks; and, assuming additional responsibilities, including a variety of clerical tasks, as needed.

Minimum Qualifications

A high school diploma or equivalent is required. A minimum data entry speed of 30 w.p.m. and an excellent attendance record is required. The applicant must be customer-service oriented, detail oriented, able to follow through on tasks, and enjoy working in a fast-paced office. Must be a team player who assists others as needed and who promotes a positive office environment.

Additional Considerations

Work hours are Monday through Thursday 8:00AM – 2:00PM and Fridays 9:30AM – 1:30PM.

Applicants must apply online; we do not accept documents via mail or email. Only interviewed applicants will be notified of the filling of the position. No phone calls or e-mails regarding application status.

All candidates are subject to a criminal history background check before being offered employment.

The Virginia Judicial System is an equal opportunity employer, committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity or expression and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.
Applicants who need accommodations for an interview should request this in advance by emailing humanresources@vacourts.gov.

Required Documents – Resume and cover letter.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: Richette Howell

Phone: No calls

Email: humanresources@vacourts.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.