Title: Membership Coordinator

State Role Title: Admin and Office Spec III

Hiring Range: $42,000 -$44,000

Pay Band: 3

Agency: Virginia Museum of Fine Arts

Location: MAIN MUSEUM

Agency Website: vmfa.museum

Recruitment Type: General Public - G

Job Duties

The Virginia Museum of Fine Arts (VMFA) has an exciting opportunity for a qualified candidate to fill the role of Membership Coordinator in the Office of Advancement.

This position works under the leadership of the Director of Membership and oversees administrative tasks to support the department. The successful candidate will be a self-starter and have strong time management and organizational skills, superb attention to detail, and the ability to manage multiple projects simultaneously. Excellent customer service, writing and communication skills are required. The use of tact, diplomacy, and discretion with museum members, event attendees and staff is essential.

Duties include:

 Administrative tasks in support of the Membership Department, including:

o Answering the membership email inbox and assisting with membership phone calls
o Point of contact for member issues and customer service
o Work with volunteers making stewardship phone calls
o Track inventory of membership collateral
o Oversee and coordinate changes pertaining to general-level membership information on the VMFA website

• Manage overall Membership print and email correspondence
• Manage the Membership Card Program, including both physical and digital membership card distribution
• Liaison between the Membership Department and the Visitor Services Department

• Member event coordination and communications

Minimum Qualifications

· Knowledge, Skills, Abilities and/or Competencies typically obtained through the completion of an academic curriculum or equivalent level of practical experience.

· Experience working directly with clients, customers or members

Ability to:

· Establish effective working relationships with staff, members, the public, and other stakeholders.

· Communicate effectively, orally and in writing

· Provide excellent customer service

· Work in a fast-paced environment, managing multiple projects simultaneously

· Provide strict time management and superb organizational skills

· Work proficiently using Microsoft Office Suite and Google Applications

· Work occasional evening, early morning and weekend hours

· Work on-site Monday - Friday

Additional Considerations

Preferred Qualifications:

· Museum, Membership, Marketing & Communications, Non-profit or Fundraising experience

· Experience with Blackbaud’s Raiser’s Edge or similar database

· Experience with Mail Chimp or a similar email platform

· Experience with Microsoft Suite programs

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidates must pass a criminal history background check.

Online applications will be accepted until 11:55 PM on the designated closing date. Please contact the HR office at recruitment@vmfa.museum if you need assistance.

Please submit three (3) references. Provide full name, phone number and email address. References may be attached in a separate document in the “other” field in the portal; or they may be included with the resume or cover letter.

Professional references are preferred. Other reference types will also receive consideration. References should be able to attest to your knowledge, skills, and abilities, especially qualifications relevant to the position for which you are applying

Contact Information

Name: Human Resources Services

Phone: please email

Email: recruitment@vmfa.museum

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.