Title: DMV Titling Work Leader- Position # 04770

State Role Title: Administrative and Program Support Specialist III

Hiring Range: $47,040-Commensurate with Experience

Pay Band: 3

Agency: Department of Motor Vehicles

Location: TITLING WORK CENTER

Agency Website: www.dmv.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

The Titling Work Leader ensures the operational efficiency and compliance of the Titling Work Center by managing workflows, mentoring staff, and overseeing the resolution of complex cases. This role processes high-complexity title applications, conducts quality assurance reviews, and serves as the escalation point for operational and customer-related issues. Manages title paper, decal and plate inventory, reconciles financial transactions and responds to a high volume titling support inquiries from DMV’s internal, external, private and public partners. The Work Leader provides technical guidance to staff, supports management in meeting operational goals, and drives continuous improvement to ensure accuracy, compliance, and high-quality service delivery.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

• Strong knowledge of DMV titling processes, policies, and regulatory requirements.
• Advanced analytical and critical thinking skills to evaluate complex cases and make sound decisions.
• Excellent reading comprehension to interpret legal documents, such as wills, trusts, and court orders, ensuring compliance with regulations.
• Exceptional attention to detail to maintain accuracy in title transactions, financial reconciliations, and regulatory documentation.
• Proficiency in technology, including Microsoft Word, Excel, and DMV-specific software platforms.
• Strong communication and interpersonal skills to train staff, address escalated issues, and collaborate across teams.

Additional Considerations

• Familiarity with DMV systems, including document management platforms.
• Advanced skills in using spreadsheet and presentation tools for reporting and analysis.
• Progressive experience in a supervisory or team leadership capacity.

• Background Check: Must pass a fingerprint-based background check.
• Licensure: Must possess a valid driver’s license with no less than 6 demerit points and no major convictions.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT.

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.