Title: Technology Specialist

State Role Title: Info Technology Specialist III

Hiring Range: Commensurate with experience

Pay Band: 6

Agency: The Science Museum of Virginia

Location: Broad Street Station

Agency Website: https://smv.org/

Recruitment Type: State Employee Only - E

Job Duties

The Science Museum of Virginia is looking for a Technology Specialist who can bring both a collaborative, solution-focused mindset as well as an exceptional service delivery to keep colleagues' workflows running seamlessly. We need someone who's not just willing, but eager to move from desk to desk sharing technical wins. Our Technology Specialist dreams in 1s and 0s, and upon waking, works to bring that dream to life with hands-on solutions. If this is you, read on.

The Science Museum connects Virginians to STEM in unexpected ways. To do that, we need engaging (and often technologically advanced) exhibits and infrastructure. Our staff also need computers, AV equipment and secure systems that work.
The Technology Specialist will provide innovative museum solutions, as well as comprehensive technical and IT services for the Science Museum and its satellite locations. This person must be adaptable and keen to learn new systems to keep the Science Museum's cutting-edge technology operating flawlessly.

If you're ready to integrate your technical expertise with a team that values innovation, collaboration and making a meaningful impact, we want to connect with you.

This posting is open to state employees of the Commonwealth of Virginia only.

Benefits

The position offers a competitive benefits package including medical, dental, vision, FSA, HRA, HSA, life insurance, 457 and pension plan, short and long-term disability and employee assistance program. The Science Museum has a generous paid time off policy, including vacation leave, four days family & personal leave, eight sick days per year and 13 paid holidays.

Minimum Qualifications

The ideal candidate will have a strong background in hardware and software installation, maintenance, testing, repair, and replacement. Demonstrated experience providing technical assistance both in person and through a ticketing system. The role also requires experience in supporting and managing audio and PA systems, as well as DMX and LED lighting systems. A solid understanding of cabling design and network topologies is necessary, along with intermediate-level administration skills in Windows, macOS, and Linux operating systems. Demonstrated ability to maintain thorough and accurate documentation. Familiarity with digital signage and content management systems is required, along with experience in vendor performance management, including proposal evaluation and fulfillment. Strong communication and interpersonal skills are also critical to effectively collaborate with team members and stakeholders.

Additional Considerations

Experience working in a museum is a plus. Industry certifications such as A+ and/or Network+ are highly desirable. Experience providing technical support to remote locations, and familiarity with WordPress is plus.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

The Science Museum of Virginia will accept ONLY online applications for all Science Museum employment opportunities. To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (RMS) employment site no later than 11:55 p.m. on the closing date listed. If the position is an open until filled recruitment; the position will remain open for a minimum of 5 workdays or until the position is filled. Each application is reviewed for documentation that shows the applicant meets the minimum and additional qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided on the application; therefore, it is essential to provide detailed information. Submitting an application lacking in detail, may impact your interview eligibility. The RMS website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position. Multiple positions may be filled from this recruitment within 90 days of the closing date. Computers are available for applying for jobs in public libraries and the Virginia Employment Commission offices.

The Science Museum seeks motivated people of all backgrounds. We value diversity of cultures, races and ethnicities, gender expressions, and abilities. Reasonable accommodations are available upon request.

As a V3 (Virginia Values Veterans) employer the Science Museum Welcomes Veterans to apply! We provide hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume.

Selected candidate(s) must successfully pass a criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

The Science Museum will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Contact Information

Name: Human Resources

Phone: ‪804.372.3766

Email: hr@smv.org

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.