Title: IT Specialist II

State Role Title: Info Technology Specialist II

Hiring Range: Commensurate with Experience

Pay Band: 5

Agency: Dept Behavioral Health/Develop

Location: Piedmont Geriatric Hospital

Agency Website: https://www.pgh.dbhds.virginia.gov/

Recruitment Type: General Public - G

Job Duties

Piedmont Geriatric Hospital (PGH), operated by the Virginia Department of Behavioral Health and Developmental Services (DBHDS), is a 123-bed psychiatric facility dedicated exclusively to serving individuals aged 65 and older.

At PGH, we are committed to delivering person-centered mental health services that empower older adults to thrive in their communities. As the only state facility in Virginia focused solely on the mental health needs of seniors, we offer a unique opportunity to be part of a team that is making a meaningful difference every day.

Our vision is to be recognized as a statewide leader in geriatric mental health, a model hospital, a teaching center, and a trusted resource for other healthcare providers. We strive to be an indispensable partner in Virginia’s community-based services system and the most efficient provider of geropsychiatric care.

At PGH, we lead with H.E.A.R.T — Honesty, Excellence, Accountability, Respect, and Teamwork — in every step we take!

This position provides advanced technical support for over 850 users, including troubleshooting server, software, and network issues, installing and maintaining hardware and software, and resolving VOIP and phone issues. The technician works closely with vendors to coordinate repairs, manages service tickets in the absence of the IT Director, and ensures timely resolution of work orders based on established priority levels. Responsibilities also include participating in strategic planning, data analysis, and policy development, with potential for supervising IT support staff. Strong customer service, collaboration, and communication skills are essential. The role requires adherence to performance standards, maintenance protocols, and timely completion of mandated training.

Minimum Qualifications

• Demonstrated ability to collaborate effectively with diverse teams and evaluate work processes for efficiency and improvement.
• Strong organizational skills and keen attention to detail.
• Proven capability to manage multiple tasks in a fast-paced environment and effectively prioritize assignments.
• Excellent verbal and written communication skills, with a commitment to providing outstanding customer service.
• Strong analytical and problem-solving abilities.
• Advanced knowledge of Information Technology, including Windows operating systems and Windows Server environments.
• Extensive expertise in networking concepts, including network infrastructure, topology mapping, and configuration.
• Proficient in fiber optic technology and connectivity solutions.
• In-depth understanding of computer hardware, maintenance, and troubleshooting.
• Comprehensive knowledge of TCP/IP networking, system administration, cybersecurity, telecommunications, and LAN design.
• Advanced experience in server administration, configuration, and maintenance.
• Ability and willingness to learn new systems and technologies, and to apply that knowledge to enhance current and future IT operations.

Additional Considerations

Preferred:
• Experience in networking and fiber optics
• Experience of computer hardware and software
• Experience working in a medical or medical related setting, corrections or corrections related setting preferred

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Application Requirements: Applications and résumés for this position are accepted electronically through the Commonwealth of Virginia’s Electronic Recruitment System only. Interview decisions will be based solely on the information provided in your electronic application and/or résumé. Please ensure you detail all relevant work experience clearly and specifically; we will not make assumptions about your qualifications.

This position is open until filled; however, applications/résumés will begin to be reviewed within five (5) days of the posting date.

Background Investigation: All applicants are subject to an extensive background investigation and a pre-employment drug screening. This investigation may include fingerprint checks (State Police, FBI), local agency checks, Department of Social Services/Child Protective Services checks, employment verification, and verification of education relevant to the position.
Under Virginia Code § 37.2-314 and 37.2-408.1, the Department of Behavioral Health & Developmental Services is prohibited from employing or using as volunteers, persons who have been convicted of specific (“barrier”) crimes or persons who may be the subject of pending (“barrier”) charges as listed under Virginia Code § 19.2-392.02.

Reasonable Accommodations: Reasonable accommodations are available to individuals with disabilities during the application and/or interview process in accordance with the Americans with Disabilities Act. If you require assistance or accommodation, please notify Human Resources at 804-766-3322 during business hours (8:00 a.m. to 4:30 p.m.).

Equal Opportunity: Piedmont Geriatric Hospital (PGH) is committed to conducting all aspects of human resource management without regard to race (or traits historically associated with race, including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), sex, color, national origin, religion, sexual orientation, gender identity or expression, age, veteran status, political affiliation, disability, genetic information, and pregnancy, childbirth, or related medical conditions.* There shall be no retaliation against anyone making allegations of violations of this policy.

Veteran Preference: Piedmont Geriatric Hospital (PGH) is a Virginia Values Veterans (V3) certified employer and provides hiring preference to qualified veterans and service members. We highly encourage veterans, active members of the Virginia National Guard, and U.S. Military Reserve members to apply and respond accordingly on the state application.
Benefits: Piedmont Geriatric Hospital (PGH) offers a comprehensive benefits package, including your choice of health plans, paid life insurance, retirement plans, 13 paid holidays, annual leave, family personal leave, sick leave, employee discount programs, and more!

Contact Information

Name: Tricia Wilson

Phone: 804-518-3339

Email: tricia.wilson@dbhds.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.