Title: Collections Supervisor

State Role Title: Financial Services Manager I

Hiring Range: Commensurate with Experience

Pay Band: 5

Agency: Department of Taxation

Location: Main Street Center

Agency Website: https://www.tax.virginia.gov/work-with-us

Recruitment Type: Agency Employee Only - A

Job Duties

Virginia Department of Taxation is looking for an enthusiastic individual who are interested in a position as a Collections Supervisor.  As a Collections Supervisor, you will provide leadership, manage, plan, coordinate and evaluate the job responsibilities of internal a Memorandum of Lien specialist, TOPS/Set Off specialist, CSED specialist and Collections Representatives in the Tobacco Tax Unit. Other duties include providing support to the Collections Manager with administrative hearing accounts, legal enforcement to include padlocks, revocations and criminal warrants.  Also serves a backup hearing officer for administrative hearings.    

This position is eligible for two telework days (Monday and Friday) per week and three days (Tuesday, Wednesday and Thursday) will be required to work from the Main Street Center Office.

The anticipated hiring salary is commensurate with experience up to $60,000

At Virginia Tax… 

We are dedicated, resourceful individuals who strive to exceed our customers’ expectations. Not only do we serve the public, we are the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance.  

What we do matters. So do you. 

As a member of the Virginia Tax team, you can expect additional benefits such as: 
• Job stability and quality of life! Enjoy your work/life balance with flexible schedule options. 
• 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave! 
• Comprehensive and affordable health benefits. 
• Got student loans? You may be eligible for the Public Service Loan Forgiveness program. 
• Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more. 

Minimum Qualifications

Knowledge of Virginia State Tax Laws, Rules and Regulations such as knowledge of cigarette and tobacco forms, filing requirements and legislative updates

Skilled using a computer with a Windows environment, basic troubleshooting, and knowledge of common computer software programs, including Microsoft Word, Excel and Access

Ability to analyze financial and technical information to determine appropriate or alternate courses of action

Proven track record of sound decision making and good judgement while planning and executing tasks

Demonstrated ability to lead and direct staff within a team, both in person and virtually, and addresses any concerns timely and in a professional manner

Experience with process improvements and leading projects

Knowledge and experience with safeguarding sensitive information such as personally identifiable information and taxpayer data

Ability to effectively communicate verbally and in writing with customers in a professional, courteous, and tactful manner

Additional Considerations

Knowledge of call center etiquette, de-escalation techniques and ability to resolve adversarial situations while interacting effectively with internal and external customers in a professional manner

Knowledge and/or experience with investigations and/or a background in criminal justice

Flexibility and the ability to adapt to changing business needs, productivity metrics, responsibilities and work independently or as part of a team.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Consideration for an interview is based solely on the information within the application.

All Virginia Department of Taxation employees must be current with filing their Virginia state tax returns ensuring they were filed in compliance with established laws, rules and regulations.

Virginia Tax participates in E-Verify.

Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks.


The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.

Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability. Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at (804) 786-3608.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Contact Information

Name: Virginia Tax Talent Acquisition Team

Phone: 804-786-3608

Email: hroffice@tax.virginia.gov