Title: Deputy Commissioner, Chief Experience Officer

State Role Title: Gen Admin Manager IV

Hiring Range: $165,000 - $190,000

Pay Band: 8

Agency: Department of Motor Vehicles

Location: COMMISSIONER'S OFFICE

Agency Website: www.dmv.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

• Lead comprehensive strategic planning and operational management for the People and Communications Administration
• Oversee complex functions including human resources, talent and organizational development, customer and employee communications, and media relations
• Develop innovative solutions, policies, and processes that improve operational efficiency and organizational effectiveness
• Provide executive-level consultation to the Commissioner and senior leadership on organizational change initiatives
• Guide and coach senior leaders to achieve business goals through clear objectives and development opportunities

• Develop performance and development plans aligned with organizational objectives
• Conduct regular one-on-one meetings and formal performance evaluations
• Provide coaching, feedback, and career development guidance
• Recognize and reward achievements to motivate and retain talent
• Resolve team conflicts and performance issues promptly and fairly

• Serve as primary liaison with the Governor's office, State Secretary, Attorney General's office, and other key stakeholders
• Monitor proposed and enacted legislation for potential impacts on agency operations
• Participate in executive management meetings with government officials and General Assembly members
• Ensure DMV policies reflect current industry standards and best practices

• Oversee development and management of departmental budgets and financial matters
• Develop and implement administrative policies aligned with agency objectives and state regulations
• Ensure consistent policy implementation across organizational units

• Maintain effective relationships with diverse constituency groups
• Resolve complex management issues with far-reaching implications
• Represent the agency in various forums while maintaining organizational credibility
• Foster collaboration with other agencies to achieve program goals

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them! 

Minimum Qualifications

• Executive-level leadership experience with responsibility for multiple organizational units
• Extensive management experience in government, public administration, or equivalent private sector roles
• Proven experience in strategic planning, policy development, and organizational management
• Demonstrated success in change management and organizational transformation
• Experience with legislative processes, government relations, and stakeholder management
• Comprehensive knowledge of organizational behavior, performance optimization, and employee engagement strategies
• Advanced understanding of state government operations and legislative processes
• Expert-level budgetary and financial management skills in government settings
• Exceptional leadership and communication skills with ability to influence and advise at executive levels
• Strong analytical and problem-solving capabilities with data-driven decision-making experience
• Demonstrated commitment to inclusive, collaborative leadership

Additional Considerations

• Professional certifications in public management or related fields
• Previous experience as a division director, deputy director, or similar executive role in state government
• Demonstrated success in legislative relations and policy advocacy
• Experience managing large budgets and complex organizational structures

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Pursuant to Sections 2.2-3114 and 2.2-3115 of the Code of Virginia, this position has been designated as requiring you to disclose your financial interests. Financial interests shall be disclosed as a condition of employment and thereafter as required. The mechanism you will use to disclose these interests is called Statement of Economic Interests (SOEI). 

Contact Information

Name: DMV Employment

Phone: (804) 367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.