Title: Licensing Specialist

State Role Title: Admin and Office Spec III

Hiring Range: $21.44 - $25.91 commensurate with experience

Pay Band: 3

Agency: Dept of Health Professions

Location: Dept of Health Professions

Agency Website: www.dhp.virginia.gov

Recruitment Type: General Public - G

Job Duties

This Wage (Hourly) position provides licensing support for the Board of Nursing Certified Nurse Aide (C.N.A) applicants by reviewing and processing applications for initial approval, renewal, endorsement and reinstatement, ensuring compliance pursuant to C.N.A. Regulations and Federal Regulations that impact Certified Nurse Aides in Virginia. Maintains licensure records and application information for initial exam and endorsement applicants, as well as renewals and reinstatement applicants. Additionally, identifies and applies established regulations necessary to analyze processes for issuing a certificate, and ensure that all correspondence is properly prepared and disseminated. Completes request for name change, address change, license duplicates and verifications. Respond to general inquires by telephone and email and disseminates incoming calls accordingly.

Minimum Qualifications

•Considerable knowledge of office procedures and practices, including paper and digital file maintenance.
•Working knowledge of licensing principles and practices within a regulatory office environment.
•Must possess or be able to quickly develop a comprehensive knowledge of state laws, regulations and policies pertaining to nursing licensing.
•Ability to apply this information in response to customer contacts, via phone or written correspondence.
•Ability to problem solve, work independently and research relevant documentation to ensure quality service.
•Strong ability to effectively and tactfully communicate orally and in writing.
•Demonstrated interpersonal skills and ability to work cooperatively with others in a team environment.
•Ability to work with and maintain both digital and hard copy records.
•Demonstrated ability to enter data, analyze data, prepare spreadsheets and make recommendations for improvement based on reports.
•Proficient in using Microsoft Office Suite.
Demonstrated ability to work in a business office environment managing both paper and electronic files.

Additional Considerations

Experience in a regulatory environment preferred.
Knowledge of various office systems, including licensing data base systems and working with the public in a fast-paced environment is preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This is a wage (hourly) position limited to working no more than 1,500 hours during the 12 month period of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12-month period.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

DHP accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history and duties/responsibilities which indicates your qualifications for this position. Please be as detailed as possible in your application. Assumptions will not be made regarding your experience.

· As an employee of this agency, you are required to review and sign the Department's Confidentiality Statement, which will be retained in your personnel file.
· As an employee of this agency, you are required to review and sign the Agency's Code of Ethics, which will be retained in your personnel file.
· As an employee of this agency, you are required to successfully complete computer systems security training prescribed by this agency and in accordance with the Virginia Information Technologies Agency (VITA). Successful completion of initial training and any subsequent updates is a condition of employment.”
A criminal background is required for this position.

Contact Information

Name: Human Resources

Phone: 000-000-0000

Email: recruitment@dhp.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.