Title: Correspondence Processor

State Role Title: Admin and Office Spec II

Hiring Range: Commensurate with Experience

Pay Band: 2

Agency: Department of Taxation

Location: Westmoreland

Agency Website: https://www.tax.virginia.gov/work-with-us 

Recruitment Type: General Public - G

Job Duties

Virginia Tax is seeking a Correspondence Processor for the Office of Tax Processing Operations to process incoming agency correspondence such as business registration forms, returned mail, returned income tax checks, and electronic filing waiver requests. 

The Office of Tax Processing Operations is a high volume, challenging, and dynamic work environment. In this role you will help process correspondence the agency receives, which on average equates to 128,000 pieces of returned mail, 28,000 registration items, 17,000 returned income checks, and 10,000 waiver requests annually. 

Anticipated hiring range is commensurate with experience up to $37,582. 

This job is performed full time, onsite at the Virginia Tax Westmoreland Street facility. 

The schedule for this position would be on site, Monday through Friday, 7:00am to 3:30pm.

As a member of the Virginia Tax team, you can expect additional benefits such as: 
 
• 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave! 
• Comprehensive and affordable health benefits. 
• Got student loans? You may be eligible for the Public Service Loan Forgiveness program. 
• Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more. 

At Virginia Tax… 

We are dedicated, resourceful individuals who strive to exceed our customers’ expectations. Not only do we serve the public, but we are also the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance.  

What we do matters. So do you. 

Minimum Qualifications

Experience in a high-volume production environment that requires fast turnaround 

Experience using a PC to navigate to and between multiple application systems 

Experience using decision-making skills and make sound judgement to identify and select the appropriate action.

Experience following oral and written procedures and instructions 

Experience working independently with minimal supervision 

Demonstrated ability to organize work and adjust priorities as necessary 

Additional Considerations

Ability to conduct research and analysis

Experience with tax or financial related software such as Advantage Revenue or other related systems

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. 

All Virginia Tax employees must be current with filing their Virginia state tax returns ensuring they were filed in compliance with established laws, rules and regulations. 
 
Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks. 
 
The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours. 
 
Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability. Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at (804) 786-3608. 
 
Virginia Tax is committed to providing equal opportunity to disabled individuals and willing to provide reasonable accommodations to enhance opportunities for individuals with disabilities. 
 
Virginia Tax participates in E-Verify. 
 
Consideration for an interview is based solely on the information within the application. 

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155. 

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer 

Contact Information

Name: Virginia Tax Talent Acquisition Team 

Phone: 804-786-3608 

Email: hroffice@tax.virginia.gov