Title: 00800 - Administrative and Program Specialist III

State Role Title: Admin and Office Spec III

Hiring Range: $29,772 - $41,500

Pay Band: 3

Agency: Norfolk State University

Location: Norfolk State University

Agency Website: www.nsu.edu

Recruitment Type: General Public - G

Job Duties

Norfolk State University Parking Office seeks applicants for an Administrative and Office Specialist III.

This position provides customer service in the Department of Parking Services. Parking Services provide adequate, safe, and accessible parking services for the entire campus community. Our office is proactive in meeting the needs of the university through assessments of parking needs and through the development of effective measures to continuously enhance customer services. Our office must be polite, courteous, speak with precise authority, and be clear, distinct, and cautious when dealing with the customer. These administrative functions include record-keeping and maintenance, maintaining the departments tracking log for all incoming and outgoing documents, orders equipment and supplies when needed via the university’s procurement interface. Conduct an inventory of all equipment and supplies within the department. Oversees the process for payroll deduction.

The successful candidate will be responsible for the following duties:

1. Inserting customers’ information into Flex and overseeing the payment process.

2. Developing and maintaining a manual program to effectively and efficiently communicate outstanding citations to the Office of the Bursar, resulting in a financial hold being placed on the student account.

3. Accurately and effectively maintain the Parking services webpage and ensure all vital information is available to the customers.

4. Creating memos and campus-wide communications and ensure the dissemination of important information that would affect the customers’ parking experience on campus.

5. T2 Administrator

6. Maintain the line of Communication with the Vendors.

7. Maintain the New online parking portal and service flow.

8. Assistant to the Manager of Parking Services. Oversees the daily operation in the Manager absence and attend meetings.

Minimum Qualifications

1. Considerable experience with oral and written communication skills, as well as be customer service oriented.

2. Considerable experience with phone etiquette and verbal communication skills.

3. Demonstrated ability to work independently and take appropriate initiative with minimum supervision.

4. Demonstrated ability to evaluate complaints from the customers and to determine the appropriate action required.

5. Demonstrated ability to interpret, explain, and apply a variety of rules, regulations, and standard policies and procedures.

6. Demonstrated ability to set up filing systems, draft memos, letters, and emails.

7. Demonstrated ability to work well in interrupt mode in an environment with changing priorities; submit reports in a timely matter with no more than two errors a month.

8. Demonstrated ability to be trained and learn the T2 Flex System.

9. Considerable experience with payroll.

10. Working all special events.

11. Assist with special events to include planning and coordinating placement of cones and reserve spaces for large or small events, daily and on weekends.

12. Assist the Ticket Writers when staff shortage accrue.

13. Work the Gates when needed.

14. The ability to work evening and nights to include working rotating shifts and some holidays.

Additional Considerations

1. Considerable experience working in an administrative assistant role in higher education.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, religion, sexual orientation, sex (including pregnancy) or veteran status. NSU encourages and invites minorities, women, individuals with disabilities and veterans to apply.

Contact Information

Name: Norfolk State University

Phone: 757-823-8160

Email: Email material not accepted.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.