Title: Program Support Technician

State Role Title: Admin and Office Spec III

Hiring Range: $50,768

Pay Band: 3

Agency: Dept of Labor and Industry

Location: VERONA FIELD OFFICE

Agency Website: www.doli.virginia.gov 

Recruitment Type: General Public - G

Job Duties

A career with meaningful impact:
The Department of Labor and Industry’s Verona Field Office is currently seeking an Administrative and Office Specialist III / Program Support Technician with exceptional customer service and communication skills. This critical position is the sole support position for the agency’s Verona Field Office. The incumbent of this position is the first point of contact for employers and members of the general public and serves a critical role in listening to complainants and referring them to the appropriate source to address their concerns.

The position also provides critical support to the DOLI professional staff assigned to the office, supporting Virginia Occupational Safety and Health (VOSH), Labor Law, Consultation Programs, and the Voluntary Protection Program (VPP). In addition, it serves as a liaison with Headquarters Offices staff to collect information for their needs.

Examples of duties of the incumbent will be assisting callers/visitors over the phone and in person, all aspects of administering and scheduling maintenance of pool vehicles, scheduling building maintenance, maintaining office equipment, tracking and ordering office supplies, generating weekly and monthly accounting and VOSH reports, administrating phone and voice mail system, preparing, sorting and distributing agency mail, ensuring confidential record keeping and data entry as well as providing administrative support to employees and agency programs.

Additional information about our agency can be found at www.doli.virginia.gov. 

Why State Government?
As an Employer of Choice, the Commonwealth of Virginia offers a comprehensive total compensation package to include health benefits, paid leave, and flexible work schedules. The following benefits are available to classified employees:
• Vacation and Other Leave
• 12 Paid Holidays
• Health Benefits
• Sickness and Disability Program
• Deferred Compensation with Cash Match
• Group, Optional Life, and Long-term Care Insurance
• Employee Assistance Program
• Wellness Program
• Retirement Plans
• State Employee Resources

Additional information relating to the benefits available to eligible state employees can be found online at: https://www.dhrm.virginia.gov/employeebenefits. 

Minimum Qualifications

• Experience working in a front-line administrative assistant role in an office setting; involving customer service to the general public while performing various receptionist, administrative, and program support tasks.
• Experience and/or training in computer applications such as databases and Microsoft Office programs.
• Effective written and verbal communication skills with the experience to work collaboratively with users at all levels of the organization.
• Considerable organizational skills and attention to detail.
• Experience to work independently and as a team member with minimal supervision.

Additional Considerations

• Bilingual fluency speaking, reading, and writing in Spanish.

Special Requirements:
• Must be able to work public service hours in the office M-F, 8:00 A.M. to 4:30 P.M.
• Possession or ability to obtain a valid driver’s license within 30 days of hire.
• Ability to perform moderate physical activity that includes, but is not limited to climbing stairs and ladders, bending, walking up and down inclines, occasionally lifting and carrying loads up to 30 pounds, etc.
• The selected candidate must successfully pass a criminal background investigation, complete, and must successfully serve a 12-month probationary period effective from the date of employment if beginning employment as an original hire or re-employment.

Special Instructions:
The maximum salary for this position is $50,768 annually, plus the State’s benefits package. Please note, the agency will not entertain salary negotiations for this position.

This position is open until filled. The opening date for this position is August 26, 2025. Applications will be accepted until a suitable pool of candidates is received. After 5 business days, this position may be closed at any time.

To apply, you must submit a completed State of Virginia Application for Employment at www.jobs.virginia.gov.   A resume can be attached within the state application. The application and/or resume must be completed in a comprehensive manner and reference all pertinent knowledge, skills, and abilities as well as any training and experience that relates to the position. You must also provide your education on your state application. Interview candidates may be required to demonstrate the skills and abilities necessary for satisfactory performance of work. Mailed, faxed, or e-mailed applications and/or resumes will not be accepted or considered.

Virginia Department of Labor and Industry does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., Lawful Permanent resident, or an alien authorized to work in the United States.

Current and former employees of the Commonwealth of Virginia who have either been laid off or will be laid off from State service, who indicate preferential hiring rights in the form of a valid Interagency Placement Screening Form (yellow card) or a Preferential Hiring Form (blue card), must submit the card to our office by the application deadline. The card may either be scanned and attached to the application as a supplemental document or faxed to (804) 786-0139. Please include a fax cover sheet with your name and the position number for which you are applying.

The Department of Labor and Industry is committed to the goal of equal employment opportunity, with the intention that every employee and applicant for employment shall have an equal opportunity to be judged based on their fitness and merit to participate in the terms, conditions, privileges, and benefits of employment. All candidates are afforded opportunities without regard to race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability.

DOLI Human Resources will provide, if requested, reasonable accommodation to applicants in need of accommodation to provide access to the application and/or interview process. If any assistance is needed when applying online, please contact DOLI hr@doli.virginia.gov.

Contact Information

Name: Human Resources

Phone: No Phone Calls

Email: hr@doli.virginia.gov 

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.