Pay Band: 4

Agency: Department of General Services (DGS)

Location: Richmond, VA 

Agency Website: www.dgs.virginia.gov 

Recruitment Type: General Public – G

The DGS Division of Purchasing & Supplies (DPS) is hiring for a Level I eVA Business Support Analyst to provide excellent, effective, and accurate customer service to our eVA customers. DPS facilitates and ensures that every public body in the Commonwealth is able to purchase the highest quality materials, equipment, supplies, printing, and non-professional services at a reasonable cost and ensures that all procurement procedures are made in conformity with the Code of Virginia.

As part of the eVA Billing & Collections team, the Level I eVA Business Support Analyst will support DPS by performing impeccable customer service via phone, email, and physical mail to support the eVA Billing & Collections Manager in the timely invoicing and collection of eVA Fees from agencies and vendors.

Job duties include, but are not limited to: 

• Applying basic procurement knowledge set forth in the eVA Vendor Registration Agreement and in the Agency Procurement & Surplus Property Manual (APSPM) in order to review, research, and provide timely resolutions to customer care issues related to eVA fees, eVA invoices, and eVA customer billing accounts.
• Reviewing, addressing, and deleting voicemails for the eVA Billing & Collections phone line.
• Documenting and updating Issuetrak tickets with all email and verbal correspondence between vendors and agencies for audit and historical reference.
• Updating documentation within customer accounts in eVA Billing for any fee disputes, DSO claims, delinquent accounts, or policy interpretation issues.
• Managing returned and miscellaneous mail and assisting the eVA Billing & Collections Manager with updating Collection Module information.
• Assisting the eVA Billing & Collections Manager with monthly mailing of invoices and yearly DSO tax refiling schedule permitting.

This position is located in Richmond, Virginia and eligible for a hybrid telework schedule (telework up to 2 days/week) after the completion of a Telework Agreement.

We’ve got great benefits! 

DGS offers excellent health benefits at affordable pricing, pre-tax spending accounts, paid life insurance, paid Short- and Long-Term Disability benefits, paid holidays, vacation, and other leave benefits, wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching. Additionally, supplemental bus passes, ride share, or parking are available and DGS is a qualifying employer for the Public Service Loan Forgiveness Program.  

Minimum Requirements

• Customer service experience.
• Experience with administrative/office work, such as filing and data entry.
• Familiarity with contracts, terms, and conditions.
• Experience performing maintenance on customer accounts.
• Experience with office automation products, including word processors, spreadsheets, and email.
• Excellent verbal and written communication skills, including the ability to communicate and work effectively with fellow employees, all levels of management, government officials at all levels, and vendors.
• Ability to apply oral and written policies, procedures, and instructions.
• Ability prioritize and reprioritize work in a fast-paced environment.
• Demonstrated strong interpersonal skills.

Sponsorship will not be provided for this position now or in the future. Confirmation of eligibility to work will be required at time of hire. 

The selected candidate must also pass a criminal background check. 

Additional Considerations 

• Virginia Contracting Associate (VCA) certification.
• Knowledge of procurement and contracting laws and standards, including the APSPM.
• Experience providing customer care in a billing, delinquent account, or collections environment.
• Experience working at a contact center or call center.
• Experience with procurement.
• Experience with eVA Procurement software.
• Experience using help desk call logging systems or issue tracking software to manage and resolve inquiries.
• Experience documenting user or system issues and escalating to appropriate support manager.

Special Instructions 

The online state application must contain all required information and fully respond to questions to be considered for this job opportunity. Please be sure that all of your relevant qualifications and considerations are specifically addressed in your submitted application. 

Online applications should be submitted via jobs.virginia.gov. 

Fax, e-mail, or mail applications will not be accepted. For assistance or computer access, please visit your local Virginia Employment Office or contact our office jobs@dgs.virginia.gov or 804-786-3910.  

You will be provided a confirmation of receipt when your application has been successfully submitted. Applications will continue to be accepted until a suitable pool of candidates is received, but this position will close on September 2, 2025. Please refer to the “Your Application” page in your account to check the status of your application for this position. Applicants in need of accommodation during the application and/or interview process may contact DGS at 804-786-3910 for assistance.    

Sponsorship will not be provided for this position now or in the future. Confirmation of eligibility to work will be required at time of hire. DGS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

The selected candidate must also pass a criminal background check.

Applicants that indicate they have preferential hiring rights in the form of a yellow form or blue card must submit these to our office prior to the closing of the posting, in accordance with DHRM policy 1.30. Please note that only current and former employees of the Commonwealth of Virginia that will be or have been laid off are eligible for preferential hiring rights. 

The Virginia Department of General Services is an equal opportunity employer and a proud Virginia Values Veterans (V3) Certified employer. Individuals from minoritized groups, individuals with disabilities, veterans, and individuals with AmeriCorps, Peace Corps, and other national service experience are encouraged to apply.  

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019. 

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process. 

Contact Information  

Name: DGS Human Resources  

Phone: 804-786-3910  

Email: jobs@dgs.virginia.gov