Title: Payment Processing Supervisor - #W4343

State Role Title: Accountants

Hiring Range: $57,733-$66,000

Pay Band: 5

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: www.dss.virginia.gov

Recruitment Type: General Public - G

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

State Disbursement Unit (SDU) is currently seeking a Payment Processing Supervisor to oversee the Child Support Payment Processing Receipts Unit. This position reports to the SDU Payment Processing Manager to over 1 million transactions totaling an estimated of 20 million dollars in annual check receipts that are received and imaged; maintain audit trail; timely and accurate posting and depositing of funds; ensure compliance with applicable federal and state laws, regulations and policies and the work of the unit is accurate, complete and in compliance with standards and procedures.

This position supervises administrative and financial services staff that perform a variety of tasks associated with the receipt, imaging, identification, entry, deposit, reconciliation, research, and/or quality control of child support payments and related documents. Ensures corrective actions are taken to process, document and audit financial adjustments. Reviews, processes and controls work products and associated records in compliance with generally accepted accounting principles, as well as state and federal laws and departmental policies. Recommends and monitors audit trails and other accountability records. Establishes processes and training on related payment processing functions. Coordinates and facilitates training, as needed, for new staff and ongoing developmental instructions. Assists with the reconciliation of daily child support payments from receipt to entry and bank deposits and provides direct support to the Division of Business Operations as well as Divisions within the State Programs portfolio as necessary.

Minimum Qualifications

Working knowledge of Generally Accepted Accounting Principles (GAAP), governmental accounting standards, financial systems, and accounting ledger and journals.

Demonstrated ability to research and analyze financial data for consistency with procedures and regulations.

Demonstrated ability to adapt accounting principles and methods to a variety of fiscal and/or budgetary needs; and process transactions with a high degree of accuracy.

Demonstrated ability to supervise and establish work standards for others.

Demonstrated ability to evaluate work processes and apply innovative ideas and solutions to improve efficiency.

Demonstrated ability to communicate effectively orally and in writing; provide customer service; collaborate with others; and to establish a cohesive working relationship with stakeholders to achieve goals.

Strong computer skill in use of MS Office, financial systems, and databases.

Additional Considerations

Training or coursework in accounting, finance, auditing, bookkeeping, business or public administration, or related field.

Considerable work experience with accounting, auditing, bookkeeping, or debt collection, and the preparation of financial reports.

Work experience in a lead or supervisory role in Child Support Enforcement or government accounting.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (RMS) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum qualifications and additional considerations stated in the job announcement. The decision to interview an applicant is based on the information provided. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position.

VDSS values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.

Virginia Department of Social Services does not provide sponsorship. The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce.

We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume. Minorities, Individuals with disabilities, Veterans and people with National Service experience are encouraged to apply. For more information about our employment practices, please visit our “Vision, Mission and Strategic Plan”. Multiple positions may be filled from this recruitment within 90 days of the closing date.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (RMS) employment site when you apply.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Please be advised that this position may be approved to work onsite for three days per week and work remotely for two days per week.

Selected candidate may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Contact Information

Name: VA Department of Social Services-Div. of Human Resources

Phone: dssrecruitment@dss.virginia.gov

Email: dssrecruitment@dss.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.