Title: DMV Special Registration Technician- Pos#. 03374

State Role Title: Admin and Office Spec III

Hiring Range: $43,050.00 - $49,507.50

Pay Band: 3

Agency: Department of Motor Vehicles

Location: RENEWAL EXCEPTION PROCESS

Agency Website: www.dmv.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

The Special Registration Technician is responsible for processing specialized license plate applications, managing inventory of decals and license plates, reconciling financial transactions, and resolving Highway Use Fee disputes. This position plays a critical role in maintaining compliance with DMV policies and procedures while delivering high-quality service to customers and stakeholders.

The ideal candidate demonstrates strong attention to detail, excellent customer service skills, and the ability to work both independently and collaboratively within a team environment.

Key Responsibilities:

*Process specialized license plate applications with accuracy and efficiency.
*Manage decal and license plate inventory, ensuring timely ordering, distribution, and record-keeping.
*Reconcile daily financial transactions related to special registrations and fee collections.
*Investigate and resolve Highway Use Fee disputes in accordance with DMV policies.
*Coordinate workflow with team members to ensure timely completion of registration tasks.
*Respond to customer inquiries and resolve escalated issues in a professional and courteous manner.
*Ensure compliance with all relevant DMV regulations, policies, and procedures.
*Maintain accurate documentation and records for audits and reporting purposes.
*Identify opportunities to improve processes and recommend solutions for operational efficiency.

Minimum Qualifications

• Knowledge of DMV systems, specialized registration processes, and inventory management tools.
• Strong written and verbal communication skills.
• Attention to detail and organizational skills to manage high-volume processing.

Additional Considerations

• Familiarity with state regulations for license plate issuance, inventory management, and financial reconciliation.
• Familiarity with state regulations for license plate issuance, inventory management, and financial reconciliation processes.
• Experience in DMV operations or vehicle registration processing.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT.

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.