Title: DMV Use Agreements Technician, Position no. 03609

State Role Title: Admin and Office Spec III

Hiring Range: $43,050 - $49,508

Pay Band: 3

Agency: Department of Motor Vehicles

Location: USE AGREEMENTS WORK CENTER

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles is hiring for a Use Agreement Technician for a position with its Use Agreement Services Work Center in Richmond, Virginia. The Work Center provides governmental and non-governmental users access to DMV records, ensuring compliance with federal and state statutes.

The Use Agreement Technician is responsible for assisting with daily operations of the Use Agreement Services Work Center. This role includes processing applications, setting up contracts, managing customer access to DMV data, and ensuring compliance with applicable legal and regulatory standards. Additionally, the technician handles administrative duties related to the Okta platform and supports the efficient and secure release of DMV information.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

• Experience in customer service or data management.
• Experience interpreting and explaining compliance guidelines, policies, and procedures to customers.
• Proficiency in Microsoft Office Suite (Word, Excel) and other office software.
• Experience working in a fast paced and high-volume environment with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills for working with internal and external customers.

Additional Considerations

• Familiarity with DMV systems such as CSS and OnBase.
• Knowledge of DMV policies, procedures, and applicable legal statutes.
• Experience managing access control systems such as Okta or similar platforms.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s). Requirement to have a valid driver’s license with no more than six demerit points.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.