Title: Collections Supervisor

State Role Title: Financial Services Manager I

Hiring Range: Commensurate with experience

Pay Band: 5

Agency: Department of Taxation

Location: Main Street Center

Agency Website: https://www.tax.virginia.gov/work-with-us

Recruitment Type: General Public - G

Job Duties

Virginia Department of Taxation is looking for enthusiastic individuals to serve as a Collections Supervisor.  As a Collections Supervisor, you will provide leadership as well as manage, plan, coordinate and evaluate the job responsibilities of the Collection’s staff. As the Collections Supervisor, you will oversee staff that perform a variety of collection duties, including but not limited to: Call center agents, field collections agents, specialty admin staff, tobacco, workforce or offer in compromise.


This position is eligible for two telework days (Monday and Friday) per week and three days (Tuesday, Wednesday and Thursday) will be required to work from the Main Street Center Office.


The anticipated hiring salary is commensurate with experience up to $67,000

At Virginia Tax… 
 
We are dedicated, resourceful individuals who strive to exceed our customers’ expectations. Not only do we serve the public, we are the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance.  

What we do matters. So do you. 

As a member of the Virginia Tax team, you can expect additional benefits such as: 
 
• Job stability and quality of life! Enjoy your work/life balance with flexible schedule options. 
• 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave! 
• Comprehensive and affordable health benefits. 
• Got student loans? You may be eligible for the Public Service Loan Forgiveness program. 
• Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more. 

Minimum Qualifications

Skilled using a computer with a Windows environment, basic troubleshooting, and knowledge of common computer software programs, including Microsoft Word, Excel and Access

Ability to be flexible, adaptable and the ability to lead and manage change

Supervisory experience such as team leader, supervisor, manager roles and/or a history of progressive career growth with increased responsibilities

Ability to work independently and in a team environment

Experience handling conflict resolution or tense employee or customer situations

Additional Considerations

Knowledge and experience with safeguarding sensitive information such as personally identifiable information and taxpayer data

Ability to effectively communicate verbally and in writing with customers in a professional, courteous, and tactful manner

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Consideration for an interview is based solely on the information within the application.

All Virginia Department of Taxation employees must be current with filing their Virginia state tax returns ensuring they were filed in compliance with established laws, rules and regulations.

Virginia Tax participates in E-Verify.

Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks.


The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.

Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability. Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at (804) 786-3608.


In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Contact Information

Name: Virginia Tax Talent Acquisition Team

Phone: 804-786-3608

Email: hroffice@tax.virginia.gov