Manager, Workforce Development and Communications
Job no: 5092806
Position type: Full-Time (Salaried)
Location: Henrico, Virginia
Division/Equivalent: Department of Social Services
School/Unit: Department of Social Services
Department/Office: Support & Transformation
Categories: Administrative Services, Human Resources, Educational and Media Services, Public Relations / Communications
Title: Manager, Workforce Development and Communications
State Role Title: Prog Admin Manager III
Hiring Range: $100,000-$117,000 salary commensurate w/exp.
Pay Band: 6
Agency: Department of Social Services
Location: DSS HOME OFFICE
Agency Website: www.dss.virginia.gov
Recruitment Type: General Public - G
Job Duties
At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas, and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning, and cultivating environments of trust, respect, and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.
We design and deliver high-quality human services that help Virginians achieve safety, independence, and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.
The Division of Support and Transformation is currently seeking a Workforce Development and Communications (WDC) Manager to become part of the State Programs portfolio. The State Programs portfolio includes the following areas: Division of Child Support Enforcement, Division of Licensing, Division of Business Operations and Division of Support and Transformation. The WDC manager will manage all workforce development and communication activities for the State Programs portfolio; address within their team the Support and Transformation Director's goal of standardized support processes and procedures where appropriate across State Program's Divisions; align all learning and business messaging with the goals and objectives of the Division; and will work closely with division leadership and management to build internal and external customer knowledge, engagement, awareness and satisfaction.
Minimum Qualifications
• Experience managing multiple operational responsibilities and supervising staff, establishing and implementing strategies to meet unit performance goals and plans and to impact operational program results.
• Exercises independence and initiative to formulate strategies for program development.
• Considerable knowledge of management practices and principles.
• Working Knowledge of diverse learning design, delivery and communication tools.
• Considerable knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Working knowledge managing projects and working around diverse business functions, staff and cross functional teams.
• Knowledge of the nature and structure of government organizations and programs.
• Demonstrated independence and initiative to formulate strategies for program development.
• Demonstrated independence and initiative to formulate strategies for employee training and development.
• Ability to analyze data in order to identify problems and formulate solutions.
• Ability to manage complex programs through managerial collaboration and problem-solving with operational managers responsible for client services and functional managers responsible for program policy, compliance, training, customer service and organizational performance.
• Ability to organize own work and direct the work of others, ensuring staff have the necessary training and knowledge to perform their job duties.
• Ability to provide consultative services to agency management and external interest groups.
• Ability to communicate effectively both orally and in writing.
Additional Considerations
• Coursework and/or training in Education, Human Resource Development, or Communications.
• Experience managing comprehensive learning and development programs in both classroom and in online environments.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (RMS) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position.
VDSS values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodation is available to applicants, if requested, during the application and/or interview process.
Please be advised that this position may be approved to work onsite for two days per week and work remotely for three days per week.
Virginia Department of Social Services does not provide sponsorship.
The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce.
We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume. Minorities, Individuals with disabilities, Veterans and people with National Service experience are encouraged to apply. For more information about our employment practices, please visit our “Vision, Mission and Strategic Plan”.
In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.
If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (RMS) employment site when you apply.
Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.
VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
Selected candidate may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
Contact Information
Name: VA Dept. of Social Services, Attn: Division of Human Resources
Phone: dssrecruitment@dss.virginia.gov
Email: dssrecruitment@dss.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Advertised: Eastern Daylight Time
Application close: Eastern Daylight Time
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