Title: Part-Time Guest Services Associate

State Role Title: PR & Mktg Spec I

Hiring Range: $15.00/Hourly

Pay Band: 2

Agency: The Science Museum of Virginia

Location: Broad Street Station

Agency Website: https://smv.org/

Recruitment Type: General Public - G

Job Duties

The Science Museum of Virginia is seeking an enthusiastic, genuinely friendly part-time Guest Services Associate
to join our Guest Services team!

In this role, you must be comfortable interacting with strangers, making eye contact, while maintaining an upbeat personality and displaying a visible smile to serve our guests. You will be the front face of the museum, welcoming guests at the front desk, ensuring every visitor enjoys a smooth, engaging, and informative experience is your top priority. The individual stays up to date on all of the museum's exhibitions, programs, and events in order to share their knowledge with enthusiasm to guests of all ages.

• Coordinate entry and guest check in.
• Use Ticketure Ticketing System to sell exhibitions and DOME tickets.
• Promote and sell the museum memberships.
  
• Routinely check the museum galleries to ensure cleanliness.
  
• Support and comply with the museum brand standards.
• Serve as a resource for museum related information.
• Ensures guests and staff are following all safety procedures outlined by the Governor and the Science Museum.
• Monitor Guest Services email for general science museum and customer service questions .

If you’re looking for a role where you can make a real impact while learning and growing in an interactive and fast-paced environment, we’d love to hear from you!

Please note that this is a part-time position and hours will vary each week based on operations but no more than up to 29 hours a week on average with a maximum of 1500 hours in a 12-month period. No state benefits are provided. Interested candidates must apply at https://jobs.virginia.gov/

Minimum Qualifications

The ideal candidate will have relevant work experience in a similar role and be proficient with GSuite applications. Previous experience in cash handling is required. Superb verbal and written communication skills and the ability to successfully communicate to large groups of people of all ages and backgrounds in a fast-paced educational environment.

The ability to be reliable, honest, setting priorities, and possess superb interpersonal skills are essential to the position. The candidate is a self-starter and works successfully with little supervision. The ability to follow written and verbal instructions, detail oriented, visual and hearing capabilities to respond to the needs of the public are key to the position. The candidate uses direct eye contact, smiling and creating a genuine connection with the staff and public. The candidate has the ability to effectively present information one-on-one or a group environment in an engaging, compelling and energetic manner. Must be available to regularly work evenings, weekends and holidays.

Additional Considerations

ASL and Spanish language competencies.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

The Science Museum of Virginia will accept ONLY online applications for all Science Museum employment opportunities. To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (RMS) employment site no later than 11:55 p.m. on the closing date listed. If the position is an open until filled recruitment; the position will remain open for a minimum of 5 workdays or until the position is filled. Each application is reviewed for documentation that shows the applicant meets the minimum and additional qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided on the application; therefore, it is essential to provide detailed information. Submitting an application lacking in detail, may impact your interview eligibility. The RMS website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position. Multiple positions may be filled from this recruitment within 90 days of the closing date. Computers are available for applying for jobs in public libraries and the Virginia Employment Commission offices.

The Science Museum seeks motivated people of all backgrounds. We value diversity of cultures, races and ethnicities, gender expressions, and abilities. Reasonable accommodations are available upon request.

As a V3 (Virginia Values Veterans) employer the Science Museum Welcomes Veterans to apply! We provide hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume.

Selected candidate(s) must successfully pass a criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

The Science Museum will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Contact Information

Name: Human Resources

Phone: ‪804.372.3766‬

Email: hr@smv.org

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.