Title: Student Account Analyst

State Role Title: Financial Services Spec I

Hiring Range: Up to $58,000.00, Commensurate with education and experience

Pay Band: 4

Agency: Virginia State University

Location: Virginia State University

Agency Website: www.vsu.edu

Recruitment Type: General Public - G

Job Duties

Process and reconcile student account payments, including staff tuition waivers, Trojan Dollars, Book Vouchers, Off-Campus Meal Plans, IDT (inter-departmental transfer) payments, and related credits.

Ensure all transactions are accurately recorded in Banner with appropriate supporting documentation.

Perform expired check procedures in Nelnet to research, void, reissue, or report credits, and coordinate communication with students to ensure timely resolution

Maintain compliance with University and Commonwealth policies when processing account adjustments and payments.

Prepare and submit revenue refund vouchers and reconciliations as required.

Explain student bills, payment options, financial aid considerations, refunds, and related University policies and deadlines in a clear and professional manner.

Distribute semester communications related to billing, payment deadlines, and refund timelines.

Provide secondary customer service support beyond the One-Stop Help Desk, including responding to escalated tickets, assisting during registration/orientation/graduation, and conducting virtual appointments as needed.

Review accounts with unresolved credit balances that meet federal Title IV or Virginia Treasury reporting thresholds.

Prepare and track required reports and documentation to ensure compliance with applicable regulations.

Maintain detailed records of accounts under review, ensuring accurate documentation of steps taken and final disposition.

Communicate with students regarding dormant account status, deadlines, and the potential transfer of funds to the Virginia State Treasury or return of funds to the U.S. Department of Education, providing guidance on next steps and resolution options.

Serve as cross-trained backup for refund processing, including monitoring reports, reviewing batches, and validating uploads to Banner.

Assist with resolving active credit balances, including the review and documentation of “no refund” holds to ensure accurate account status.

Provide customer service support to students regarding credit balances or refund-related inquiries, ensuring timely and professional responses.

Participate in training and professional development to strengthen knowledge of financial systems, compliance requirements, and customer service practices.

Update desk procedures on an annual basis

Provide supporting schedules and documentation during internal or external audits of student accounts.

Participate in testing for Banner AR updates and payment system upgrades

Minimum Qualifications

Experience working with enterprise financial or student information systems (such as Banner AR or similar ERP platforms) to upload transactions, process refunds, post special payments, and reconcile account activity.

Proficiency in using Excel and other reporting tools to monitor refund batches, review account reports, and identify dormant credit balances requiring follow-up or resolution.

Ability to review student account activity for accuracy, identify discrepancies, and recommend corrective actions to ensure compliance with University and Commonwealth financial policies.

Ability to prepare, maintain, and review supporting documentation for financial transactions to ensure accuracy, transparency, and audit compliance.

Strong interpersonal skills to serve as a secondary point of contact for students beyond the one-stop help desk, including handling escalated inquiries, conducting virtual appointments, and providing clear explanations of financial transactions and policies.

Strong analytical skills with the ability to investigate discrepancies, research account activity, and resolve issues accurately and efficiently.

Ability to manage multiple responsibilities during peak registration, refund processing cycles, and service periods while meeting required deadlines.

Ability to collaborate effectively in a team-oriented environment, coordinating with colleagues across administrative offices to ensure accurate processing and support student success

Additional Considerations

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred; an equivalent combination of education and directly relevant experience may be considered.

Higher education experience is preferred.

Familiarity with financial systems or student information systems is preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Special Instructions to Applicants:

Virginia State University is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, race, religion, sexual orientation, sex (including pregnancy) or veteran status. VSU encourages and invites minorities, women, individuals with disabilities, and veterans to apply.

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

HOW TO APPLY:

Virginia State University only accepts applications for this position through the on-line state Recruitment Management System (PageUp). Faxed, e-mailed, and mailed applications and/or attachments will not be accepted. The application must be detailed and fully completed. All employment and periods of unemployment (if applicable) must be listed within the application; either on an attached resume, or manually listed in the “Relevant Work History” section. Each application is reviewed for documentation that shows the applicant meets the minimum and preferred qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided on the application, therefore, it is essential to fully complete each section of the application and provide descriptive information. Submitting an incomplete state application, or a state application lacking in detail, may result in your non-selection. This website will provide a confirmation of receipt when the application is submitted for consideration.

Applications will be accepted until the position is filled. Interested persons must attach a cover letter and a current resume/c.v to the online application. Official transcripts will be required at the time of employment.

The selected candidate will be subject to an extensive and complete background check, which may include fingerprinting. The candidate may be required to complete a Statement of Economic Interest as a condition of employment, if applicable.

Commonwealth’s Alternative Hiring Process:

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx , or call DARS at 800-552-5019.

Contact Information

Name: Boatemaa Nyarko-Brentuo

Phone: 804-524-5083

Email: bnyarko-brentuo@vsu.edu

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.