Title: Program Support Technician

State Role Title: Office and AdmSupport Workers, All Other

Hiring Range: $18.77 - $20.10

Pay Band: 3

Agency: Virginia Department of Health

Location: LICENSURE & CERTIFICATION OFF

Agency Website: https://www.vdh.virginia.gov/

Recruitment Type: General Public - G

Job Duties

This position provides administrative support to the Acute Care Division within the Office of Licensure and Certification. The daily tasks include following established CMS guidelines to review, process and update submitted certification applications for Clinical Laboratory Improvement Amendments (CLIA) facilities. Additional tasks include responding to inquiries via email and phone, and digitally terminate, reactivate and change certificate types.

Minimum Qualifications

• Knowledge of office procedures, computer and software technology, use of policies &
procedures and customer service
• Strong interpersonal and communication skills, orally and written
• Strong organizational skills and experience with software applications and Microsoft
Office products (i.e. WORD, EXCEL, and database entry) and general office equipment
(copier, fax, calculator)
• Ability and experience with setting up and maintaining files & manuals
• Ability to maintain confidentiality
• Ability to follow and apply established procedures and applicable policies

Additional Considerations

• Experience working in or with CLIA facility types

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Contact Information

Name: Tori Altidor

Phone: n/a

Email: Tori.altidor@vdh.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.