Title: Sr. IT Trainer

State Role Title: Trainer and Instructor III

Hiring Range: $74,000 - $78,000

Pay Band: 5

Agency: Virginia Department of Health

Location: Dept of Health

Agency Website: https://www.vdh.virginia.gov/

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Health (VDH) is seeking a Senior IT Trainer to join our innovative Office of Information Management—a team dedicated to empowering employees through technology and advancing the agency’s vital public health mission. In this role, you’ll have the opportunity to shape the digital learning experience for professionals across in the Commonwealth, designing and delivering impactful IT training programs that strengthen digital literacy, improve efficiency, and support data-driven public health initiatives. You’ll collaborate with diverse teams to identify learning needs, craft engaging instructional materials, and lead interactive training sessions that make technology accessible and effective for all users.

As a Senior IT Trainer, you’ll also be developing user guides and knowledge-based articles, and providing outstanding customer support that fosters confidence and self-sufficiency. This is a chance to blend your passion for teaching, technology, and service into a career that truly makes a difference. If you’re energized by continuous learning, enjoy helping others succeed, and want to contribute to a healthier, more connected Virginia, we invite you to bring your expertise to VDH and be part of a mission-driven organization shaping the future of public health through technology.

Minimum Qualifications

• Considerable years of experience designing and managing comprehensive training strategies.
• Considerable years of experience developing high-quality materials for Learning & Development (L&D).
• Proven ability to train diverse groups in remote/virtual, hybrid, and in-person office/classroom environments.
• Exceptional communication skills with the ability to translate complex information into easily comprehendible material.
• Strong servant leadership skills with the ability to mentor and guide teams to achieve organizational goals and foster collaborative and inclusive culture.
• Strong skills in IT Training & Development, Digital Transformation, Process Automation, Workflow Optimization, Project Management, Change Management, Organizational Strategy, Department & Program Building, IT Governance, Cybersecurity Frameworks & Best Practices, Regulatory Compliance, Communication, Vendors & Partnerships, Stakeholder Engagement, Team Collaboration, and Resource Allocation.
• Proficient in Microsoft 365 and Office Suite: Word, Excel, PowerPoint, Outlook, OneDrive, Loop, SharePoint, and Teams
• Advanced Knowledge, Skills, and Experience in Microsoft Visio, Box, Kahoot, Service Now Employee Center Pro, Canva, and Adobe
• Proficiency in creating reports, data analysis, and creating professional level presentations
• Adept at remote work technologies and virtual collaboration to deliver training and interact with team
• Experience in providing technical support and troubleshooting virtually
• Proficiency in web conferencing and desktop sharing tools: Microsoft Teams

Additional Considerations

• Engagement with ServiceNow University (on-line platform) and successfully completing a micro-certification or equivalent credential.
• Previous Healthcare IT Training Experience: Experience training public health professionals in IT systems.
• Experience in supporting a Commonwealth of Virginia Executive Branch Agency
• Knowledge and Experience working with Virginia Information Technologies Agency
• Experience in classroom moderation, teaching theory, interactive instruction, development of job aids, Service Now knowledge base articles, and e-learning modules within TRAIN.
• Experience with VITA billing Financial Management
• Experience with help desk operations and Service Now ITSM and VITA service portal

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Contact Information

Name: Rose Sandra Bose

Phone: 804-998-7871

Email: rose.bose@vdh.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.