Title: Communication Receptionist

State Role Title: Admin and Office Spec II

Hiring Range: $30,510 to commensurate with experience

Pay Band: 2

Agency: Dept Behavioral Health/Develop

Location: Piedmont Geriatric Hospital

Agency Website: https://www.pgh.dbhds.virginia.gov/

Recruitment Type: General Public - G

Job Duties

The Receptionist serves as the primary point of contact for the hospital, ensuring courteous and efficient communication and support to patients, visitors, and staff. This position operates the main hospital switchboard and telephone system, accurately receiving, transferring, and directing calls while providing timely and helpful information. The Receptionist greets and assists visitors in a professional manner; issues visitor passes and maintains accurate visitor and patient roster records in accordance with facility policies. Additional responsibilities include sorting and distributing mail, scheduling conference rooms, monitoring activity near the main entrance for safety, and assisting with general clerical and operational support as needed.

Minimum Qualifications

Working knowledge of office practices, procedures, and current office equipment required. This includes working skills in typing, data entry and use of office equipment and systems such as postal meter and scale, photocopiers, PCs and software, including Microsoft Office (Word and Excel). Thorough knowledge of relational databases. Demonstrated ability to format reports and data for administrative management of resources, etc. Demonstrated ability to learn operation of office equipment as updated or upgraded. Working knowledge of standard English grammar, punctuation, and usage. Demonstrated ability to communicate with staff and public harmoniously. Working knowledge of basic computational arithmetic and postal rules and regulations. Demonstrated ability to interpret and follow oral and written instructions and policies; collect, assemble, and maintain information for logs and reports.

Additional Considerations

Experience operating a multi-line or hospital switchboard system is highly desired.
Familiarity with paging systems, two-way radios, and emergency communication procedures in a healthcare setting is preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Application Requirements: Applications and résumés for this position are accepted electronically through the Commonwealth of Virginia’s Electronic Recruitment System only. Interview decisions will be based solely on the information provided in your electronic application and/or résumé. Please ensure you detail all relevant work experience clearly and specifically; we will not make assumptions about your qualifications. 

You will receive confirmation of receipt once your application and/or résumé has been successfully submitted. To check the status of your application, refer to “Your Application” in your account. 

This position is open until filled; however, applications/résumés will begin to be reviewed within five (5) days of the posting date. ***

Background Investigation: All applicants are subject to an extensive background investigation and a pre-employment drug screening. This investigation may include fingerprint checks (State Police, FBI), local agency checks, Department of Social Services/Child Protective Services checks, employment verification, and verification of education relevant to the position. 

Under Virginia Code § 37.2-314 and 37.2-408.1, the Department of Behavioral Health & Developmental Services is prohibited from employing or using as volunteers, persons who have been convicted of specific (“barrier”) crimes or persons who may be the subject of pending (“barrier”) charges as listed under Virginia Code § 19.2-392.02.

Reasonable Accommodations: Reasonable accommodations are available to individuals with disabilities during the application and/or interview process in accordance with the Americans with Disabilities Act. If you require assistance or accommodation, please notify Human Resources at 804-766-3322 during business hours (8:00 a.m. to 4:30 p.m.). 

Equal Opportunity: Piedmont Geriatric Hospital (PGH) is committed to conducting all aspects of human resource management without regard to race (or traits historically associated with race, including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), sex, color, national origin, religion, sexual orientation, gender identity or expression, age, veteran status, political affiliation, disability, genetic information, and pregnancy, childbirth, or related medical conditions.* There shall be no retaliation against anyone making allegations of violations of this policy. 

Veteran Preference: Piedmont Geriatric Hospital (PGH) is a Virginia Values Veterans (V3) certified employer and provides hiring preference to qualified veterans and service members. We highly encourage veterans, active members of the Virginia National Guard, and U.S. Military Reserve members to apply and respond accordingly on the state application.

Contact Information

Name: PGH Human Resources

Phone: 804-766-3322

Email: pgh.hr@dbhds.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.