Title: Casino Compliance Representative

State Role Title: 

Hiring Range: $52,708.00 - 60,000.00

Pay Band: UG

Agency: Virginia Lottery

Location: VAL Portsmouth Casino

Agency Website: www.valottery.com

Recruitment Type: General Public - G

Job Duties

For more than three decades, the Virginia Lottery has worked to build a strong reputation, one synonymous with providing fun, entertaining experiences and doing so responsibly and with integrity. Proceeds from traditional Lottery games support K-12 public education in Virginia. Taxes generated by sports wagering and casino gaming, which are regulated by the Lottery, benefit other priorities of the Commonwealth.
The Virginia Lottery, an independent state agency, is currently seeking a Casino Compliance Representative to join its Gaming Compliance Department in its Portsmouth Casino.
The available shifts are:

4:00p.m. -12:30 am
12:00 a.m. - 8:30 a.m.

This position is responsible for performing casino procedure observations, compliance inspections and investigations to ensure casino operators’ continuous compliance with applicable state laws and regulations and VA Lottery approved casino operators’ policies and procedures. In addition, this position will be performing the following on-site: fingerprinting casino employment applicants, receiving and reporting complaints from the public and assisting individuals who want to voluntarily exclude themselves from gaming. Employees in this classification are essential employees and must be willing to work various shifts as required to ensure adequate coverage at the designated casino.• Executes the compliance reviews defined in the Compliance Plan, which includes but not limited to, observation of casino procedures in critical areas such as Slots, Table Games, Poker, Retail Sportsbook, Key Watcher, Surveillance, Cage, Drop and Count.

• Assists in the Gaming Compliance Department’s efforts to ensure continued adherence to casino internal controls, property rules, regulations and procedures and any other governing regulations or directives.
• Performs administrative tasks, including but not limited to, the following:
o Receiving casino patron complaints and reporting it to the CCS
o Obtaining fingerprints of potential casino employees for licensing purposes.
o Delivery of badges of licensed casino employees to the property’s HR department.
o Assisting individuals who wants to sign up for the Virginia Exclusion Program.
• Assists in investigations as directed by the CCS.
• Assists in reviewing casino submissions such as Internal Controls, SOPs, Rules of the Games etc. as directed by the CCS.
• Completes assigned duties from Casino Compliance Management.
• Prepares status reports and compiles statistical information as requested by management.
• Prepares written reports after investigating incidents that occur within the casino. • Makes operational, system, or policy recommendations to the Casino Compliance Supervisor to effectively accomplish the mission of the agency.
• Maintains proficiency in using all assigned databases and other resources.
• Effectively researches available data and compiles findings in response to investigative and/or administrative inquiries.
• Performs other duties as assigned.

Minimum Qualifications

● High School Diploma or G.E.D equivalent. Two or more years of experience in administrative or investigative work or one year of Casino experience (preferably in Casino Gaming Operations or conducting casino compliance or regulatory investigations).
●Knowledge of state laws and regulations governing casino gaming.
● Knowledge of advanced investigative principles and techniques.
● Excellent communication (oral and written) skills.
● Ability to build effective working relationships with diverse groups of people and officials.
● Proficient in desktop applications such as, but not limited to, Microsoft Word, Excel, and PowerPoint, and automated databases.
● Ability to clearly document investigative findings, prepare management reports, and make logical and sound decisions in critical, complex, and changing situations.
● Demonstrated ability to effectively handle multiple priorities and /or competing tasks and responsibilities and meet established deadlines; and readily adapt to organizational and operational changes.
● Ability to maintain the utmost integrity, persuasiveness, and diplomacy in discussing controversial subject matter.

Additional Considerations

● Ensure appropriate actions are taken relative to casino regulatory requirements for the Virginia Lottery and casino operations.
● Performs assigned duties at a satisfactory level
● Ensures timely completion of all assigned tasks and investigations.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Must complete background investigation.
Valid driver’s license, with satisfactory driving history.
This position is essential to the continuity of operations and regulatory requirements, and the incumbent is required to report to / remain on the work onsite as needed during declared emergencies.
Will be required to work rotating shifts.
Eligible for shift differentials
Will be exposed to second-hand smoke and intoxicated/unruly individuals

Contact Information

Name: Human Resources

Phone: 8046927200

Email: N/A

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.