Title: COMMUNICATIONS OPERATOR

State Role Title: Emergency Coordinator I

Hiring Range: Based on Experience

Pay Band: 3

Agency: Dept Behavioral Health/Develop

Location: Eastern State Hospital

Agency Website: https://virginia.gov/facilities/esh/

Recruitment Type: General Public - G

Job Duties

PROVIDE CUSTOEMR SERVICE ORIENTED CENTRAL RECEPTION FOR THE HOSPITAL
Focus on solving conflict or finding a solution to the problem not blaming. Inspire trust by keeping work schedule commitments, maintaining team and individual confidentiality and supporting everyone's efforts to succeed. Treat people with respect even When Under pressure. Maintain emotional control and objectively while directly involved in high stress situations. Balance team and individual responsibilities. Contribute to building positive team morale, Assist visitors, employees and patients providing a pleasant, professional, professional and cooperative attitude in interactions with no complaints of rudeness or unwillingness to help. Assure all visitors are checked in and have proper identification. Issue access control cards to appropriate personnel. Control access through remote locked entrance. Maintain accountability of all access control cards. Success measured by observation and feedback

Minimum Qualifications

• Be able to satisfactorily complete or resolve simultaneous requests or tasks.
• Extensive years of experience in customer service with the ability to communicate clearly and
• professionally both verbally and in writing.
• Possess a strong work ethic and team player mentality.
• Ability to be flexible and able to work rotating shifts as well as weekends, holidays and occasional overtime.
• Ability to act in the capacity of essential personnel during emergency/crisis situations.

Additional Considerations

• Experience in a medical setting.
• Experience in dispatching calls / law enforcement.
• Experience monitoring fire alarm systems

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: Eastern State Hospital

Phone: 757-208-7717Refer to Page Up For Application

Email: EMAIL MATERIAL NOT ACCEPTED

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.