Title: Community Health Worker- Maternal Child Health

State Role Title: Direct Service Associate III

Hiring Range: $45,000- $56,000

Pay Band: 3

Agency: Virginia Department of Health

Location: NORFOLK HQ

Agency Website: https://www.vdh.virginia.gov/norfolk/

Recruitment Type: General Public - G

Bold and catalytic, the Norfolk Department of Public Health (NDPH) is transforming the health landscape of our community through groundbreaking initiatives and strategic partnerships. We are committed to fostering a culture of radical collaboration, excellence, inclusivity, and resilience. We believe that our employees are our greatest asset, and we are dedicated to providing a supportive and dynamic work environment where your skills and passion can make a catalytic impact. If you are ready to contribute to meaningful change and be part of a forward-thinking organization, NDPH is the place for you.

Job Duties

Norfolk Health District is seeking a Community Health Worker-Maternal Child Health (MCHCHW) to connect clients to health and social services, including WIC, Medicaid/CHIP, home visiting programs, behavioral health, and housing assistance. Serving as a liaison between the community and healthcare services, this position focuses on providing culturally sensitive care and communication, especially to priority populations.

Key responsibilities include facilitating health improvement initiatives, health promotion and education, and the development and support of health programs. Fosters relationships with community partners to provide a wide range of educational activities for vulnerable populations. Connect clients to health and social services, including WIC, Medicaid/CHIP, home visiting programs, behavioral health, and housing assistance. Assist families in scheduling and keeping medical appointments (prenatal, pediatric, well-woman). Track and follow up on referrals to ensure services are received. Assist clients in completing forms, applications, eligibility documents, and referrals required to access health services or community resources, in compliance with state and federal regulations.

Minimum Qualifications

• Knowledge of Social Determinants of Health: Knowledge of the various social, economic, and environmental factors that influence individual and community health, including disparities in access to resources and services.

• Knowledge of Mental/Behavioral Health: Familiarity with the impact of mental and behavioral health on physical health outcomes, including an understanding of common mental health issues and how they intersect with physical health needs.

• Knowledge of Public Health Principles: Basic knowledge of public health practices, epidemiology, disease prevention, health promotion, and social service systems, including the roles of government agencies and community organizations in addressing health needs.

• Community Experience: Experience working with priority or underserved communities, with an understanding of relevant unique challenges and resources.

• Cultural Competency: Ability to communicate effectively with diverse populations, recognizing and respecting cultural norms, practices, and values within the community.

• Effective Communication Skills: Ability to communicate clearly and concisely in both written and verbal formats using plain language that is accessible to individuals from diverse backgrounds. This includes the ability to adapt communication styles to meet the needs of different communities served.

• Interpersonal Skills: Demonstrated ability to build and maintain positive working relationships with colleagues, community members, and stakeholders.

•Strong team collaboration skills and the ability to work effectively in a multidisciplinary environment.

• Technology Proficiency: Ability to operate a personal computer and use internet-based tools and applications for data entry, communication, and research.

Additional Considerations

• Proficiency in a second language (especially relevant languages in the
community served) is highly preferred to effectively communicate with a
broader population.

• Previous experience in a public health or community-based agency
environment, with familiarity in coordinating services and supporting public
health initiatives.

• Community Health Worker (CHW) certification, or the ability to obtain one
after hire.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for
this position.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions.

VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Contact Information

Name: Ciara Everett

Phone: 757-683-2804

Email: ciara.everett@vdh.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.