Title: Program Specialist

State Role Title: Prog Admin Specialist I

Hiring Range: $52,300 - $60,145

Pay Band: 4

Agency: Department of Motor Vehicles

Location: DMV Headquarters, Richmond, VA.

Agency Website: www.dmvnow.com

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles (DMV) is seeking a Program Specialist. This position serves as the primary point of contact for managing and resolving escalated Driver Services cases, ensuring timely intake, tracking, and completion of constituent cases across multiple work centers. The role maintains the accuracy of Driver Services guidance materials and work centers. The role maintains the accuracy of Driver Services guidance materials and intranet content; manages invoices, P-card reconciliations, and travel documentation. This role also provides administrative, logistical, and operational support to all Driver Services work centers. The position also builds strong internal and external relationships, coordinates responses on behalf of Driver Services leadership, and supports special projects to improve program efficiency and customer service.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• Strong writing skills, enabling the specialist to prepare reports, legislative updates, and responses to escalated issues
• Skilled in managing multiple tasks simultaneously, ensuring deadlines are met and deliverables are achieved
• Ability to build and maintain relationships with internal teams, courts, and external agencies to ensure seamless operations
• Proficient in Excel, Word, and other relevant software applications
• Expertise in identifying and resolving program inefficiencies, implementing effective solutions

Additional Considerations

• Experience handling high-volume customer escalations or constituent correspondence in a government, corporate, or regulatory environment
• Familiarity with DMV organizational structure, work centers, and escalation routing processes
• Experience with Microsoft Power Apps, Power Automate, SharePoint, and Power BI for workflow automation, data visualization, and application development
• Experience applying DMV Driver Licensing and Identification Card policies, procedures, and eligibility requirements in an operational or customer-service environment
• Experience managing or updating intranet content, organizational charts, or internal communications

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.