Title: Business Analyst

State Role Title: Policy Planning Spec I

Hiring Range: Commensurate with experience

Pay Band: 4

Agency: Department of Taxation

Location: Westmoreland

Agency Website: https://www.tax.virginia.gov/work-with-us

Recruitment Type: General Public - G

Job Duties

Virginia Tax is seeking a Business Analyst to support our robust e-File program. This position serves as the business analyst for electronic return and payment submission systems with primary focus on e-File software provider management which includes e-File including free fillable forms.  Tax Processing is responsible for the annual processing of over 14 million tax returns and 8 million payments which help ensure refunds are issued timely and critical Government operations, such as education, public safety, and programs for those in need, received the necessary funding.  


As a Business Analyst, you would become part of a dedicated team.  You would support a robust e-File software provider monitor program by: 

Coordination of annual software provider agreements is validated against the Department’s requirements. 

Proactively monitor software vendor’s performance to identify software issues impacting taxpayers’ filing experience. 

Communication with software vendors. 

Providing functional testing support. 

Create annual surveys and compile results. 

Run daily queries and analyze results. 

 

Join Virginia Tax and support our e-File return processing system and activities by: 

Researching, gathering data and documenting results. 

Performing business analysis and problem solving.  

Developing instructions and guides. 

Testing software applications 

Developing and maintaining documentation.  



Anticipated hiring range is commensurate with experience up to $70,388 

This position is located in Richmond, VA at our Westmoreland Street location.

This position may qualify for up to two days of telework per week after full training is completed and performance expectations are consistently met.




As a member of the Virginia Tax team, you can expect additional benefits such as: 

• Job stability and quality of life! Enjoy your work/life balance with flexible schedule options. 
• 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave! 
• Comprehensive and affordable health benefits. 
• Got student loans? You may be eligible for the Public Service Loan Forgiveness program. 
• Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more. 

 

At Virginia Tax… 

We are dedicated, resourceful individuals who strive to exceed our customers’ expectations. Not only do we serve the public, we are the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance.  

What we do matters. So do you. 

Minimum Qualifications

Knowledge and experience in Business Analysis

Experience researching, gathering data, documenting and reporting results

Ability to analyze information, assess, draw conclusions and make recommendations

Experience developing instructions and guides

Experience with testing software applications, systems and/or processes

Additional Considerations

Experience with tax or financial software/computer programs

Ability to work independently and ability to make sound decisions

Ability to communicate effectively with internal and external customers

Ability to follow written and verbal procedures

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

All Virginia Tax employees must be current with filing their tax returns ensuring they were filed in compliance with established laws, rules and regulations. 
 
Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks. 

 
The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours. 
Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability.  
 
Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at (804) 786-3608. 
 
Virginia Tax participates in E-Verify. 
 
Consideration for an interview is based solely on the information within the application and/or resume’. 


In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155. 

Contact Information

Name: Virginia Tax Talent Acquisition Team 

Phone: 804-786-3608 

Email: hroffice@tax.virginia.gov