Title: Program Support Technician, (Division of Licensing Programs), VDSS Home Office, (W4111)

State Role Title: Admin and Office Spec III

Hiring Range: $45,000 - $60,000, (salary commensurate with experience)

Pay Band: 3

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: www.dss.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Licensing Program Support Technician is responsible for performing advanced administrative support or technical program assistance work related to the licensing of either child welfare agencies or adult programs. This position will provide support to the Division of Licensing Programs including internal staff and external parties.

Duties will include: processing of licensure applications and fees, receives and responds to all communication regarding division and adult programs inquiries, questions, and concerns, provides program specific information as requested by the general public, facilities and providers, provides reception to walk-in visitors and supports the adult programs licensure training program.

Minimum Qualifications

Advanced knowledge of administrative and clerical office procedures with basic financial practices

Advanced Microsoft Office experience, including Excel, skill in operating office machines, automated information systems and databases and Adobe Pro

• Demonstrated ability to collect, analyze, organize, and document a variety of information/data
• Ability to effectively organize and complete multiple work tasks independently
• Demonstrated ability to communicate effectively with diverse populations, both orally and in writing, and work collaboratively and cooperatively with others
• Ability to resolve conflict in a positive way
• Demonstrated ability to maintain confidentiality
• Works collaboratively, constructively, and timely to support supervisors, co-workers, and customers in the completion of assignments, process improvement, and problem resolution

This position requires in-office work at the VDSS home office in Glen Allen, Va.

Additional Considerations

Experience providing administrative support to operational teams in a human services environment.

Experience providing administrative support for a Virginia State organization and/or social service environment.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth's Teleworking policy on a case-by-case basis.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (RMS) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and preferred qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position.
VDSS values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.
Virginia Department of Social Services does not provide sponsorship. The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce.
We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume. Minorities, Individuals with disabilities, Veterans and people with National Service experience are encouraged to apply. For more information about our employment practices, please visit our “Vision, Mission and Strategic Plan”. Multiple positions may be filled from this recruitment within 90 days of the closing date.
In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.
If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (RMS) employment site when you apply.

Contact Information

Name: Division of Human Resources

Phone: dssrecruitment@dss.virginia.gov (applications/resumes or any other supporting documents are not accepted)

Email: dssrecruitment@dss.virginia.gov (applications/resumes or any other supporting documents are not accepted)

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.