Title: DMV Richmond District Manager-Position #03432

State Role Title: Prog Admin Manager III

Hiring Range: $100,000

Pay Band: 6

Agency: Department of Motor Vehicles

Location: RICHMOND DM

Agency Website: www.dmv.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

The Virginia Department of Motor Vehicles (DMV) is seeking a dynamic and experienced leader to serve as District Manager for the Richmond District Office. This role is responsible for directing, administering, and evaluating all programs and services delivered through a network of customer service centers within the assigned district. The District Manager ensures that operations run efficiently, ethically, and in alignment with state and federal requirements while maintaining a strong focus on customer service and organizational accountability.

Duties include:
- Overseeing all district programs and operations to include fiscal, operational, and programmatic functions.
- Ensuring that services are provided in an efficient, courteous and professional manner.
- Ensuring ethical application of programs and services are provided to the public in accordance with state and federal laws and agency accountability procedures.
- Serving as a liaison and point of contact to ensure smooth transactions and minimal public impact due to changes related to reorganization, re-engineering, new laws and policies, technology, construction, etc.
- Directing all DMV programs and services in the assigned district that are provided by the customer service centers.
- Ensuring an appropriate balance between security and customer service.
- Directing human resources management functions and tracks district spending.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• Strong customer service orientation, ensuring high satisfaction across service centers.
• Knowledge of budget management, inventory control, facilities management, and human resources.
• Leadership and supervisory skills, particularly in overseeing teams of 100+ employees.
• Familiarity with regulatory and policy compliance for DMV and related state and federal standards.
• Ability to analyze operational data, identify trends, and make informed decisions.
• Strong problem-solving and decision-making abilities for complex operational issues.
• Excellent communication skills for both oral and written interactions.
• Time management and multi-tasking capabilities.

Additional Considerations

• Technical proficiency in DMV systems, Microsoft Office, and data management tools.
• Adaptability to changing environments, maintaining high service standards.
• Ethical judgment and integrity, applying rules consistently.
• Supervisory experience managing large teams or multiple sites, ideally in DMV or regulatory settings.
• Background in district or multi-site operations, with experience in resource and budget management.
• Experience in data analysis and continuous improvement initiatives, using operational metrics to inform decision-making.
• Knowledge of enforcing state, federal, or industry regulations, with experience in risk and compliance management.

Job-Specific Requirements
• Background Check: Must consent to and pass a fingerprint-based background check as a condition of employment.
• Licensure: Valid driver’s license with fewer than six demerit points and no major convictions.
• Driving Responsibilities: Use of personal or agency vehicle required for district travel, site inspections, and operational duties.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, DMV will be alerted of any convictions for moving violations, including suspension of license.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: (804) 367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.