Title: DMV CSC Assistant Manager I - Pulaski 00167

State Role Title: Prog Admin Specialist I

Hiring Range: $60,000.00 - $69,000.00

Pay Band: 4

Agency: Department of Motor Vehicles

Location: PULASKI CSC

Agency Website: dmv.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

Ready to drive your career forward?
The Virginia Department of Motor Vehicles (DMV) is seeking a Customer Service Center Assistant Manager for our Pulaski Customer Service Center. This position offers a meaningful opportunity to make a real impact by leading a team that provides essential motor vehicle and driver services to Virginia's citizens.

As an Assistant Manager, you will play a key leadership role in supporting daily operations, supervising staff, and ensuring excellent customer service across all DMV programs—including driver licensing, vehicle registration, dealer services, and tax collection. You will assist the Customer Service Center Manager in coordinating programs, managing resources, and ensuring compliance with policies, regulations, and the Virginia Motor Vehicle Code. In the Manager’s absence, you’ll step in to oversee the center’s full operations.

At DMV, our mission goes beyond transactions—we’re committed to delivering service excellence guided by our core values of Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our values—we live them every day.

Key Responsibilities

• Supervise, coach, and support customer service staff to achieve performance goals and deliver quality service.

• Assist with human resource functions, facility operations, and financial management within the customer service center.

• Oversee compliance with DMV policies, procedures, and state and federal laws.

• Ensure the safety and security of staff, customers, and DMV assets.

• Evaluate workflows and implement process improvements to enhance operational efficiency.

• Serve as acting manager in the absence of the Customer Service Center Manager.

About the Virginia DMV

Headquartered in Richmond, Virginia, DMV serves over 6.2 million licensed drivers and ID card holders and maintains more than 8.4 million registered vehicles. Beyond serving the public, we partner with dealers, motor carriers, local governments, and other organizations across the Commonwealth to keep Virginia moving.

Minimum Qualifications

• Comprehensive knowledge of DMV policies, procedures, and regulatory requirements.
• Strong leadership and team management skills, including performance evaluation, conflict resolution, and staff development.
• Ability to analyze workflows, identify inefficiencies, and implement operational improvements.
• Proficiency in customer service principles, ensuring professionalism and accuracy in interactions.
• Exceptional verbal and written communication skills to engage effectively with staff, customers, and stakeholders.
• Strong problem-solving and decision-making abilities to address complex issues and ensure compliance.

Additional Considerations

• Advanced knowledge of project management principles and techniques.
• Familiarity with legislative and regulatory changes impacting DMV operations.
• Experience in developing training programs and fostering professional growth.
• The Assistant Manager must be 21 years of age to administer road examinations.
  
  

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, DMV will be alerted of any convictions for moving violations, including suspension of license.

An online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume includes duties and skills associated with your work experience and years of experience to properly assess your skills during the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: 703-530-3565

Email: employment @dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.