Title: Visitor Services Senior Associate

State Role Title: PR & Mktg Spec II

Hiring Range: $38,000.00

Pay Band: 3

Agency: Jamestown-Yorktown Foundation

Location: Jamestown-Yorktown Foundation

Agency Website: jyfmuseums.org

Recruitment Type: General Public - G

Job Duties

Visitor Services Technician Senior will serve as one of four classified staff for Visitor Services at Jamestown Settlement and the American Revolution Museum at Yorktown. Responsible for assisting the Visitor Services Manager in the efficient daily operations of the Jamestown-Yorktown Foundation Visitor Services department at both living history museums. Duties may include overseeing of day-to-day operations, to including completing department specific opening/closing procedures, developing daily staffing rotations, submitting daily financial reports, and preparing nightly deposits. Responsible for providing superior, quality customer service while processing admission sales for individual visitors and groups along with providing general information about the museum exhibits and area attractions.

Minimum Qualifications

· Exceptional customer service and sales experience.
· Excellent communication skills and active listening skills with the ability to relate to diverse audiences and staff (age, abilities, cultures, etc.).
· Demonstrated skill in presenting information and facilitating positive dialogue with the public.
· Knowledge of and experience with cash handling procedures and accounting practices in medium to large scale transaction volume environments.
· Demonstrated competency with point-of-sale systems and related software for reporting and accounting.
· Willing to learn and understand history.
Previous experience in museums, retail sales or public – oriented field helpful.

Additional Considerations

N/A

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: Coy Mozingo

Phone: 757-253-4042

Email: hr@jyf.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.