Title: Human Services Program Specialist (Clinical Practice Manager) #05352

State Role Title: Prog Admin Specialist I

Hiring Range: $56,000 - $65,100

Pay Band: 4

Agency: Virginia Department of Health

Location: NORFOLK HQ

Agency Website: https://www.vdh.virginia.gov/norfolk/

Recruitment Type: General Public - G

Job Duties

Norfolk Health District is seeking a Human Services Specialist (Clinical Practice Manager) #05352 to provide program support and effective service delivery. This position is a supervisory role responsible for the daily operations of public health clinics and will supervise employees performing administrative, fiscal and/or clerical functions. It emphasizes patient experience, customer service, operational efficiency, and staff leadership and ensures smooth clinic workflows, manages administrative and fiscal processes, oversees staff performance and development, and collaborates with clinical leadership to maintain high-quality, equitable, and culturally competent services.

Characteristic duties include:

• Supervising and coaching clinic staff to foster teamwork, professional growth, and accountability.
• Determines priorities, schedules and reviews work; trains, counsels and formally evaluates employees including recommending and taking disciplinary action; evaluates and improves office productivity by recommending organizational changes if necessary.
• Managing patient intake, registration, and clinic operations to enhance patient satisfaction.
• Ensuring compliance with public health regulations, reporting requirements, and fiscal oversight.
• Leading process improvement initiatives to optimize service delivery and clinic efficiency.
• Coordinating with clinical providers, leadership, and community partners to advance public health goals.
• Thorough knowledge of program policies, procedures, service delivery methods and clear communication skills are necessary.

Minimum Qualifications

• Knowledge and/or experience with administration, planning, service delivery, and evaluation of principles and practices that support reporting, surveillance, and quality assurance for public health initiatives.
• Knowledge and experience conducting studies and research, providing technical training, developing and communicating information, ensuring compliance with policy and regulations, and maintaining documentation.
• Knowledge and/or experience with data collection and analysis, ensuring data accuracy and integrity, and producing reports.
• Experience identifying, analyzing, and providing recommendations for problem resolution.
• Experience working as part of a team, responding to inquiries in a professional and timely manner, interpreting and applying policies and procedures, and preparing correspondence.
• Demonstrated effective oral and written communication, organizational, time management, analytical, interpersonal, and decision-making skills.

Additional Considerations

• Supervisory/Management experience in Healthcare setting.
• Experience in patient confidentially (HIPAA).
•Comprehensive knowledge of and experience in general office practices/procedures and business math.
• Experience with medical billing and coding.
• Experience with Electronic Health Records Systems and/or client management systems.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for
this position.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions.

VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Contact Information

Name: Ciara Everett

Phone: 757-683-2804

Email: ciara.everett@vdh.virginia.gov

Contact Information

Name: Ciara Everett

Phone: 757-683-2804

Email: ciara.everett@vdh.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.