Title: Program Evaluation and Monitoring Analyst #W1687 (DCSE)

State Role Title: Prog Admin Specialist II

Hiring Range: $57,733-$75,000 (salary commensurate w/experience)

Pay Band: 5

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: www.dss.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

At the Virginia Department of Social Services (VDSS), we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas, and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning, and cultivating environments of trust, respect, and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence, and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 246,000 cases to ensure that child support payments of $598 million per year reach families across the Commonwealth. DCSE’s mission is to promote strong, self-reliant families by delivering child support enforcement services, as provided by law, through the location of noncustodial parents, establishment of orders, enforcement of orders, collection of child support, and distribution of child support.

The Program Evaluation & Monitoring Analyst will be responsible for ensuring DCSE’s performance, processes and procedures meet Federal, Commonwealth of Virginia and Agency compliance by carrying out comprehensive compliance reviews of the Statewide Virginia child support system. Duties include but are not limited to:

• Manage application of Federal and State laws, regulations and policies to statewide child support casework to evaluate quality and compliance.
• Issue findings and recommendations for the improvement of services and increasing performance results
• Serve as DCSE internal auditor for special audits as requested by DCSE Director and assist in response to outside audits, including APA and Federal Agencies such as the office of child support services, inspector general and general accounting office
• Responsible for decisions, actions and recommendations related to compliance, and performance management issues that substantially affect program development for services received by a statewide population of clients, quality of services, well-being of clients, and the public image of VDSS/DCSE and will provide direct support to the Division of Child Support Enforcement.
• Participate in task forces, workgroups, committees, or other bodies as delegated.
• Assist with child support policy by recommending, drafting, developing and researching proposals in order to further the mission of the program and support the assigned office.
• Research, analyze, evaluate state and federal policy and training matters for the Director or Manager, utilizing professional judgment and decision-making ability to make recommendations for the program at an executive level.
• Provide direct support to the Director of Operations and Division of Child Support Enforcement.

Minimum Qualifications

• Comprehensive working knowledge and demonstrated ability to interpret, analyze and apply complex regulations, laws, policies and procedures related to the child support enforcement program.

• Demonstrated skills in and/or have ability to conduct audit/evaluation of others work by gathering documentation/information from various sources as needed, follow established review/audit program instructions, analyze child support cases and/or financial data, interpret results, develop supportable exceptions and conclusions in relation to compliance requirements, compile findings, identify trends and develop recommendations for improvement into informal and formal reports.

• Knowledge of audit principles, and analytical thinking skills,

• Ability to work with a diverse audience.

• Demonstrated ability to work independently, plan, organize and handle multiple priorities and changing assignments and use time management skills to prioritize workload.

• Skill in the use of personal computers using remote access technology, email, automated information systems and Microsoft Office applications.

• Demonstrated ability to exercise sound independent judgment in receiving and responding to customer inquiries.

• Demonstrated ability to collaborate, work cooperatively, and communicate effectively (both orally and in writing) with diverse groups of internal and external customers.

• Demonstrated ability to work in a considerate and respectful way as a team member to achieve team goals.

• Work experience in a child support program in Virginia or another state.

Additional Considerations

N/A

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (RMS) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided. This website will provide confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position.

This position is open only to current Virginia Department of Social Services state employees.

Please be advised that this position may be approved to work onsite for two days per week and work remotely for three days per week.

VDSS values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodation is available to applicants, if requested, during the application and/or interview process.

Virginia Department of Social Services does not provide sponsorship.

The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce.

We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume. Minorities, Individuals with disabilities, Veterans and people with National Service experience are encouraged to apply. For more information about our employment practices, please visit our “Vision, Mission and Strategic Plan”.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (RMS) employment site when you apply.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Selected candidate may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Contact Information

Name: VA. Dept. of Social Services, Attn: Division of Human Resources

Phone: dssrecruitment@dss.virginia.gov

Email: dssrecruitment@dss.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.