Title: Waiver Assessment Quality Manager

State Role Title: Prog Admin Manager II

Hiring Range: $80,000-$95,000

Pay Band: 5

Agency: Dept Behavioral Health/Develop

Location: Central Office

Agency Website: www.dbhds.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a dedicated and detail-oriented professional to serve as the Waiver Assessment Manager. This critical role will provide statewide implementation and oversight of the Supports Intensity Scale® (SIS®), ensuring excellence in education, administration, and quality practices. This position will lead a team of Waiver Assessment Quality Specialists and act as a primary liaison between the state and contracted entities to ensure that person-centered planning and resource allocation are supported by high-quality data. This position requires statewide travel to provide on-site technical assistance, conduct quality reviews, and meet with regional stakeholders.

Key responsibilities include:
• Directing the administration and quality practices of the SIS® assessment process across the state.
• Acting as the primary point of contact for entities performing SIS® interviews, ensuring seamless implementation and communication.
• Continually assessing and identifying needs for improvement in how SIS® data is used for person-centered planning and resource allocation.
• Supervising and participating in SIS Standard Operating Procedures (SOP), including reassessment and verification processes.
• Managing a team of Waiver Assessment Quality Specialists, providing technical support, professional guidance, and performance oversight.
• Developing and delivering training and technical assistance to providers, individuals/families, and other state constituents regarding new developments in SIS®.
• Supporting and managing SIS®-related data within electronic systems, including SISOnline® and WaMS.

Minimum Qualifications

• Knowledge of various developmental disabilities, their characteristics, and best practices for promoting health, safety, and community integration.
• Familiarity with the full range of developmental services, including early intervention, residential supports, supported employment, and day programs.
• Knowledge of the Supports Intensity Scale® (SIS®) and its role in evaluating support needs.
• Experience in supervising staff and managing complex, statewide projects.
• Skilled in program planning, quality improvement, data collection, and the implementation of statewide technical assistance.
• Strong public speaking and interpersonal skills for training diverse stakeholders and acting as a state liaison.
• Ability to maintain positive partnerships with families, guardians, non-profit providers, and other state agencies.
• Understanding of state and federal laws, specifically Medicaid Home and Community-Based Services (HCBS) Waivers and public funding structures.
• Exceptional written and verbal skills, with the ability to communicate effectively and respectfully with individuals of varying cognitive and communication abilities.
• High level of skill in Microsoft Office Suite (Word, PowerPoint, Excel, Access), database management, and internet-based research tools.
• Strong critical thinking skills to navigate systemic barriers and develop creative, individualized solutions.

Additional Considerations

• Understanding of the AAIDD (American Association on Intellectual and Developmental Disabilities) standards.
• Understanding of state administrative processes, including budgetary cycles, contracting, procurement, and public records management.
• Ability to navigate and manage data within web-based systems such as SISOnline®, WaMS, or similar electronic record systems.
• Specialized experience in developing support strategies for individuals with "dual diagnosis" (co-occurring IDD and mental health needs) or significant medical complexities.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This position is eligible, however not guaranteed, for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy.

For consideration, interested applicants must apply by completing the online application and/or submit a resume. However, emailed, faxed, and hand-delivered applications and/or resumes will not be accepted. Applications must be submitted by 11:55 p.m., on the listed closing date. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.

DBHDS welcomes all applicants authorized to work in the U.S. For more information on how to seek this authorization, please refer to Working in the United States or contact the U.S. Citizenship and Immigration Services office directly.

For any technical assistance with the jobs.virginia.gov website, please contact applicantinquiry@dhrm.virginia.gov.

Contact Information

Name: ShaKiera Miles

Phone: N/A

Email: shakiera.miles@dbhds.virginia.gov - Inquiries Only/No Submissions, to include resumes.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.